Staff Assistant

AAA Club Alliance; Brick Township (NJ); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Paid time off

Paid holidays

Free AAA Membership

Learning reimbursement

Volunteer opportunities

Job summary

AAA Club Alliance in Brick Township, NJ is hiring a full-time Retail Staff Assistant/Team Lead. The role focuses on delivering outstanding customer service, leading a team, and driving sales of AAA memberships, credit cards, and insurance referrals.

Responsibilities include assisting members with travel planning, handling overflow Roadside Assistance calls, and supporting store operations. Qualified candidates have at least 3 years in sales/service, strong communication skills, and a willingness

Qualifications

• 3+ years sales and customer service experience required.
• Lead or supervisory experience preferred.
• Excellent written and verbal communication abilities.
• Proficient with computers and basic MS Office/POS systems.
• Notary Public designation or willingness to obtain within 6 months.
• Satisfactory pre-employment and state/vendor screenings.

Responsibilities

• Play a pivotal role in enhancing the customer experience and guiding a team to success.
• Mentor and lead team, supporting daily store operations and performance.
• Consistently upsell AAA memberships, credit cards, and insurance referrals.
• Assist members with travel planning, car rentals, hotels, and trips.
• Answer overflow Roadside Assistance calls during peak times.
• Provide backup support in Cashiering, Tag and Title, and IDEMIA services.
• Support the Retail Manager by leading associates and driving store success.

Skills

Sales & Customer Service

Leadership / Supervisory

Communication skills

Multitasking / Computer skills

Education

High school diploma or equivalent

Notary Public (willing to obtain)

Job description

Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every interaction counts. Don't wait any longer, and take the next step towards a rewarding career! AAA Club Alliance is actively hiring for an experienced full-time Retail Staff Assistant/ Team Lead!

The starting base compensation for this position is $22.58 to $28.86 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position is eligible to earn incentive pay, with an average payout of $162.00 - $566.00 per month. Store hours from Monday–Friday: 8 AM–6 PM, Saturday: 8 AM–5 PM; 37.5 Hour Work Week No Sundays! Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year. Location Address: 718 Route 70 Brick, NJ 08723.

What our Retail Staff Assistant/ Team Leads do:

• Play a pivotal role in enhancing the customer experience and guiding a team to success.
• In addition to performing key customer service and sales functions, you’ll serve as a mentor and leader, contributing to the daily operations and overall performance of the store.
• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.
• Support the Retail Manager by leading associates and enhancing the store’s success.

What you will need:

• Required at least 3 years sales and customer service experience, with an ability to drive results and exceed expectations.
• Previous experience in a lead or supervisory position is preferred.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Basic geography knowledge is beneficial.
• Notary Public designation or willingness to obtain with 6 months of employment.
• High school diploma or equivalent required.
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
• This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Benefits:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE!

Full time Associates are offered a comprehensive benefits package that includes:

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category

Sales

Work from home or remote positions

primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

We give our Associates the option to customize their experience in order to suit their individual needs and interests.

We offer a wide array of benefits that give our Associates piece of mind– even after retirement.

Reasonable Accommodation

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].