Staff Analyst Series (Paratransit)

Metropolitan Transportation Authority (MTA); Northern, New York (KY, NY); Hybrid; USD 71,000 - 121,000; Full time

Job summary

MTA NYC Transit Paratransit (Access-A-Ride) serves individuals with disabilities under the ADA, offering origin-to-destination, demand-response, shared ride transportation that cannot use fixed-route buses or subways.

The Staff Analyst role supports customer relations, investigates concerns, and works with scheduling, AVLM, and reservation systems to ensure accurate responses and quality service.

Qualifications

• Excellent organizational, analytical, and communication skills.
• Experience with budget/financial analysis in public or large private sector.
• Proficiency in Microsoft Office Suite and data reporting tools.

Responsibilities

• Handle complaints, commendations, and concerns from Access-A-Ride customers and the public.
• Interact with customers via phone, email, and written correspondence; coordinate with Paratransit units and vendors.
• Utilize scheduling software and AVLM systems for investigations and reporting.

Skills

Excellent organizational skills

Excellent oral and written沟通 skills

Education

Master’s degree in economics, finance, accounting, public administration, or related

Bachelor’s degree + 2 years professional experience in budget/economic administration

Tools

Paratransit Technology Scheduling system

AVLM

Reservation recording system

Job description

Location: Long Island City, NY, United States

Regular/Temporary: Regular

Department: Regional Bus Team

Date Posted: Sep 11, 2026

Description

JOB INFORMATION:

Title:

Staff Analyst Series (Paratransit)

Authority:

OA

Department:

Paratransit

Division/Unit:

Customer Relations

Location:

33-00 Northern Blvd., LIC, NY

Hours:

Day

Telework (if Applicable):

Deputy Director

Deadline (if Applicable):

Compensation\Authority - Union

TA - Non Rep

Staff Analyst I - (OA – Represented by TWU)

$71,203, $84,295

Staff Analyst II - (OA – Represented by TWU)

$82,673, $92,077

Associate Staff Analyst - (OA – Represented by TWU)

$93,453, $121,004

POSITON SUMMARY:

MTA New York City Transit Paratransit (Access-A-Ride) Service is a federally mandated service, in accordance with the Americans with Disabilities Act (ADA) of 1990, providing origin-to-destination, demand-response, shared ride transportation for individuals with disabilities that cannot use fixed route public buses and subways.

RESPONSIBILITIES:

The staff analysts are responsible for the handling of complaints, commendations, and concerns that are submitted by Access-A-Ride customers and the public, which include community organizations advocates and public officials. This position interacts directly with customers on the phone, by email and written correspondence. This position interfaces with the various units of Paratransit and the vendors who provide service daily. The requirements of the position include conducting compliant investigations, using the Paratransit Technology Scheduling system, the Automatic Vehicle Location Monitoring (AVLM) and the Reservation recording system .

EDUCATION AND EXPERIENCE:

Associate Staff Analyst

1.A master’s degree from an accredited college or university in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies, or a Juris Doctor degree from an accredited law school, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management, or in a related area; or

2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time professional experience in the areas described in "1" above; or

3. An associate degree or completion of 60 semester credits from an accredited college and five years of satisfactory full-time professional experience as described in “1” above; or

4. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and seven years of satisfactory full-time professional experience as described in “1” above; or

5. A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least one year of experience as described in “1” above.

Staff Analyst I & Staff Analyst II 1. A master’s degree from an accredited college or university in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, or urban studies, or a Juris Doctor degree from an accredited law school;or 2. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time professional experience in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administrator, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area;or 3. An associate degree or completion of 60 semester credits from an accredited college or university and four years of satisfactory full-time professional experience as described in "2" above:or 4. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time professional experience as described in "2" above;or 5. A combination of education and/or experience equivalent to "1", "2", "3", or "4" above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college or university for one year of experience. However, all candidates must have a high school diploma.

DESIRED SKILLS:

Excellent organizational skills

Excellent oral and written communication skills.

Proficient in Microsoft Office Suite

Ability to utilize databases and provide analysis and/or reports

Excellent interpersonal, analytical, research and problem-solving skills

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

ADDITIONAL INFORMATION

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.