Staff AI Platform Engineer

Invoca; United States; Remote; USD 180,000 - 273,000; Full time

Benefits offered by this job

Flexible Time Off

Paid Holidays

Health Benefits

401(k) Match

Stock Options

Mental Health Program

Paid Family Leave

Paid Medical Leave

Wellness Subsidy

Job summary

Invoca is seeking a Staff-level engineering leader to shape and scale a shared AI platform that powers AI-enabled product features across teams. You will define the technical vision, build reusable AI capabilities, and drive adoption with a focus on reliability, governance, and measurable business impact.

You’ll lead across engineering, product, and data, ensuring rapid delivery while maintaining safety and observability.

Qualifications

• Deep experience building and operating large-scale distributed systems and platform infrastructure.
• Strong practical experience with modern AI systems including LLMs and retrieval-augmented generation.
• Proven track record of building platforms adopted by multiple product teams.

Responsibilities

• Define and evolve the technical vision for Invoca’s shared AI platform across all product teams.
• Build reusable AI capabilities (LLMs, retrieval, evaluation frameworks) to accelerate product development.
• Ensure teams can safely incorporate AI into customer-facing features without deep AI infra expertise.
• Establish standards for production AI systems and governance to ensure reliable, scalable deployments.

Skills

Distributed systems

Modern AI systems

LLMs

Platform infrastructure

Architectural judgment

Cross-functional collaboration

Technical leadership

Clear communication

Ownership mindset

Job description

About Invoca

Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

About the Engineering Team

You’ll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give excellent feedback to help each other grow. Working on our close-knit, multi-functional teams is a chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

Overview

AI is rapidly reshaping how software products create value for customers. At Invoca, we are building the shared AI platform that enables every product and engineering team to deliver intelligent, differentiated customer experiences faster and more reliably.

This is a Staff-level technical leadership role focused on creating durable competitive advantage through platform leverage-not maintaining infrastructure, and not building isolated technical systems.

Your mission is to make AI a first-class capability across the company by building the shared services, abstractions, and standards that allow product teams to ship high-quality AI features without becoming AI infrastructure experts.

Success in this role is measured by business impact: how quickly and effectively product teams deliver AI-powered capabilities, how widely the platform is adopted, and how meaningfully it improves customer outcomes.

You will operate at the intersection of engineering, product, data, and leadership, shaping how Invoca builds and scales AI-powered software.

What You’ll Do

Build AI as a Core Product Capability

• Define and evolve the technical vision for Invoca’s shared AI platform across all product teams.

• Build reusable AI capabilities (e.g., LLM integrations, retrieval systems, evaluation frameworks, model routing) that accelerate product development.

• Ensure product teams can safely and easily incorporate AI into customer-facing features without deep AI infrastructure expertise.

• Continuously identify where shared platform investments can unlock new product capabilities or eliminate duplicated engineering effort.

Accelerate Delivery of AI-Powered Products

• Reduce friction for teams building, deploying, and iterating on AI-powered features.

• Improve consistency, reliability, and cost efficiency of AI usage across the organization.

• Enable rapid experimentation with AI features while maintaining appropriate safety, governance, and observability.

• Drive adoption of platform capabilities through simplicity, performance, and clear value to product teams.

Establish Standards for Production AI Systems

• Define best practices for building, evaluating, and operating production AI systems at scale.

• Establish frameworks for prompt management, evaluation, observability, and model performance tracking.

• Partner with Security, Legal, and Data teams to ensure responsible and compliant AI usage.

• Improve reliability and quality of AI systems through standardized tooling and shared infrastructure.

Lead Through Technical Influence

• Drive architectural direction across multiple engineering and product teams.

• Influence technical and product decisions through clarity, judgment, and strong technical reasoning.

• Raise the engineering bar by simplifying systems and eliminating unnecessary complexity.

• Act as a trusted technical advisor to senior engineering and product leadership.

Connect Platform Investment to Business Outcomes

• Partner with Product and Engineering leaders to prioritize platform work based on customer and business impact.

• Evaluate platform investments based on adoption, developer productivity, and measurable acceleration of product delivery.

• Ensure the AI platform directly contributes to differentiated customer experiences and competitive positioning.

• Balance long-term platform health with short-term delivery needs.

What We’re Looking For

We’re looking for engineers who build leverage—not just systems.

You likely have:

• Deep experience building and operating large-scale distributed systems or platform infrastructure.

• Strong practical experience with modern AI systems, including LLMs, retrieval-augmented generation, evaluation, and production AI architectures.

• A track record of building platforms or systems that are widely adopted because they meaningfully improve developer or product team productivity.

• Strong architectural judgment with a bias toward simplicity, usability, and adoption over theoretical completeness.

• Experience working closely with product teams to ship customer-facing capabilities, not just internal tooling.

• Strong ability to connect technical decisions to business outcomes and product strategy.

• Excellent communication skills with the ability to influence across teams and levels of seniority.

• High ownership mindset, curiosity, and urgency in fast-moving technical environments.

How Success Will Be Measured

Within 12-18 months, success in this role will look like:

• Significant adoption of shared AI platform capabilities across multiple product teams.

• Measurable reduction in time required to ship AI-powered features.

• Increased consistency, reliability, and cost efficiency of AI systems in production.

• Product teams independently and confidently building AI-powered customer experiences using platform primitives.

• Clear contribution of the AI platform to differentiated product capabilities and customer value.

• Strong technical influence on engineering and product direction across the organization.

• Recognition as a trusted technical leader shaping how Invoca builds AI-powered products.

Location This is a remote-first role. We are currently hiring in the following locations:

United States: Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area · Seattle Metro

Candidates must be based within ~2 hour drive of these areas. Occasional business travel may be required.

Please note that we are unable to provide initial visa sponsorship for this position.

Salary, Benefits & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off - We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays - Invoca provides 16 U.S. paid holidays , including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits - Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options - All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program - Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave - Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation - As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy - We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - Salary Range $180,000 - $273,000 plus bonus + equity

#LI-Remote