Staff AI Operations Lead (Fully Remote)

Honeycomb; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Generous equity

Unlimited PTO

16 weeks parental leave

Development allowance

Job summary

Honeycomb builds an observability platform that helps developers understand and debug complex systems, serving companies like Slack and HelloFresh. We are a fully distributed company with 200+ employees and a strong focus on autonomy, trust, and inclusiveness.

As a member of our team, you will ship AI-powered features, help non-technical teams leverage these capabilities, and contribute to a distributed-first culture with generous equity and ample time off for personal and professional growth.

Qualifications

• Experience shipping AI systems into production for non-technical teams.
• Hands-on fluency with modern AI stacks including LLMs, retrieval, agents, and evaluation.
• Strong teaching instincts and ability to explain complex concepts simply.

Responsibilities

• Identify high-leverage workflows with department leaders and automate end-to-end.
• Define success metrics like cycle time, quality, and cost; report outcomes honestly.
• Iterate on adoption using user research, documentation, and product management tactics.

Skills

AI systems

LLMs

Retrieval

Agents

Teaching

Job description

• Honeycomb is an observability platform that helps engineers understand and debug complex distributed systems.
• We're working with well-known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard.
• We've closed Series D funding, scaled past 200 employees, and were named Forbes' Best Startups in 2022 and 2023.

What You'll Do:

• Identify high-leverage workflows with department leaders and automate them end to end.
• Define success metrics like cycle time, quality, and cost, and report honestly on outcomes.
• Iterate on adoption using user research, documentation, and product management tactics.

What You'll Bring:

• Deep experience shipping AI systems into production that non-technical teams depend on.
• Hands-on fluency with modern AI stacks including LLMs, retrieval, agents, and evaluation.
• Strong teaching instincts and ability to explain complex concepts simply.

What You'll Get:

• Generous equity with an employee-friendly stock program.
• Unlimited PTO and a distributed-first culture.
• Up to 16 weeks of paid parental leave and an annual development allowance.

Honeycomb

Honeycomb builds an observability platform that helps developers understand and debug complex systems, serving companies like Slack and HelloFresh. With 200+ employees and Series D funding, it's a fully distributed company that values trust, autonomy, and inclusiveness.