Staff AI-Driven Service Orchestration Engineer (Hybrid)

Visa Hunt; San Jose (CA); Hybrid; USD 152,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits

Job summary

Zscaler seeks a Staff Software Engineer (Service Platform & Orchestration) for a Hybrid (3 days in office) role reporting to the VP of Engineering in the Zero Trust Exchange department. You will build the management plane and reliability systems for ZIA fleet lifecycle at massive scale.

This is a hands-on role to transform infrastructure into a stateful, durable system on Temporal, enabling deterministic provisioning and lifecycle operations for 100k+ instances with AI-driven SRE practices.

Qualifications

• Foundational understanding of AI/ML technologies and experience leveraging AI-driven solutions.
• BS/MS in CS with 5+ years in hyperscale systems.
• Backend languages proficiency and distributed system knowledge.
• Experience designing Platform APIs with idempotency, verification, and safe rollout patterns.
• US citizenship due to the nature of the customers assigned to this role.

Responsibilities

• Lead hands-on development and migration to a workflow-as-code platform (Temporal), building replay-safe, idempotent workflows that ensure deterministic operations across a global scale.
• Move the organization beyond scripted automation toward a robust management plane that treats the entire global fleet as a single, eventually-consistent distributed system.
• Design and implement services that leverage LLMs and ML for intelligent signal correlation, automated triage, and self-correcting fleet operations.
• Develop framework-level services and internal APIs that ensure all new products are delivered orchestration-ready with reliability hooks built directly into the code.
• Build deep telemetry (metrics, traces, and events) into the management plane so that every fleet-wide action is fully explainable, auditable, and replayable.

Skills

AI/ML understanding

Backend languages (Go/Java/Python)

Distributed systems design

REST/gRPC APIs

US citizenship

Education

BS/MS in Computer Science

Tools

Temporal.io

PostgreSQL

Job description

Zscaler seeks a Staff Software Engineer (Service Platform & Orchestration) for a Hybrid (3 days in office) role reporting to the VP of Engineering in the Zero Trust Exchange department. You will build the management plane and reliability systems for ZIA fleet lifecycle at massive scale.

This is a hands-on role to transform infrastructure into a stateful, durable system on Temporal, enabling deterministic provisioning and lifecycle operations for 100k+ instances with AI-driven SRE practices.