Staff Accountant

Great Lakes Physician Administrative Services LLC; United States; Hybrid; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Medical benefits

Mental health benefit

Tuition reimbursement

401(k) match

Volunteer time off

Job summary

South Bend Clinic is seeking a Part Time Weekend Switch Board Operator for hybrid/remote work. Primary duties include answering phones, directing calls, and handling basic patient scheduling questions.

Training onsite at the corporate office in Downers Grove for 4+ weeks, with remote option after training based on performance. The role requires strong communication and organizational skills, prior call center or medical scheduling experience is a plus, and familiarity with healthcare

Qualifications

• High school diploma or GED required.
• Excellent communication and organization skills.
• Previous call center and/or medical scheduling experience preferred.
• Knowledge of healthcare terminology is a plus.
• Basic computer program and keyboard typing knowledge.

Responsibilities

• Answering phones, directing calls, contacting providers, and handling basic patient scheduling questions.
• Follow HIPAA policies and procedures; support department policies.
• Paging of clinical staff and scheduling-related inquiries; verify and cancel appointments.
• Escalate clinical inquiries to appropriate physician site/department.

Skills

Excellent communication

Organizational skills

Call center experience

Medical scheduling

Healthcare terminology

Computer keyboard typing

Education

High School diploma or GED

Job description

Overview

Part Time Weekend Switch Board Operator - Hybrid/Remote Position Highlights: Part Time Hours: 12 Hour Shifts - Saturday AND Sunday 8:00am - 8:30pm. Training ONSITE at Corporate Office in Downers Grove for 4+ weeks. Remote offered after completion of training program which completion will be based on performance. Training will be conducted during the week Monday - Friday.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• $2,625 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 16 hours paid volunteer time off.
• A culture committed to community engagement and social impact.

Qualifications

• Education: High School diploma or GED required.
• Excellent communication and organization skills.
• Previous call center and/or medical scheduling experience preferred.
• Knowledge of healthcare terminology is a plus.
• Basic computer program and keyboard typing knowledge.

Knowledge, Skills and Abilities

• Excellent verbal and written communication.
• Active listener - analyze patient needs and give high priority to their satisfaction.
• Effective in identifying, analyzing and solving problems.
• Proven ability to multitask and prioritize daily work in a fast paced contact center environment.
• Proficient with using multiple computer programs and applications simultaneously.
• Team oriented.
• Ability to handle difficult customer interactions.
• Must possess computer skills and be familiar with copier, fax machine, telephone, in addition to other pieces of office equipment.

Responsibilities

• The Switchboard Operator is responsible for answering phones, directing calls, contacting providers, and handling basic patient scheduling questions.
• ESSENTIAL DUTIES AND RESPONSIBILITIES: General Call Center Responsibilities; Handling inbound Contact Center interactions (phone, email, MyChart, TOC, faxes, etc.); Follow HIPAA policy and procedures; Understand and support the department policies and procedures; Paging of clinical staff; Follow paging protocols; Scheduling; Answer basic scheduling related questions (i.e., directions to site, site hours, provider info, requests for MyChart login); Verifying and cancelling appointments; Escalation of clinical patient inquiries when necessary to appropriate physician site/department; Patient Information; Collect payment/patient balances.

About

Let’s start with what matters. People. Purpose. Care. At the South Bend Clinic, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. We are a caregiver-focused team dedicated to compassion and service, with a focus on improving patient experience and outcomes.

Current Duly Health and Care team members: Please do not apply through this external site. To be considered, log in to Workday through the OneDuly intranet and click on Career Opportunities to apply. If you have questions, please connect with your leader or HR Business Partner for support.