Float Patient Access Rep. - Front Desk

Great Lakes Physician Administrative Services LLC; United States; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Daily Pay

Tuition Reimbursement

401(k) Match

Health & Well-Being coverage

Parental Leave

Job summary

The South Bend Clinic is seeking a full-time Central Scheduling coordinator to greet patients, register them, and schedule appointments across SBC locations. You will handle calls, maintain wait times, and ensure accurate coding and billing steps.

Ideal candidates are team players with strong computer skills, able to multitask in a fast-paced clinical setting while maintaining HIPAA compliance and professional conduct.

Qualifications

• High school diploma or equivalent required.
• Excellent phone and customer service skills; detail-oriented and able to multitask.
• Proficient with computer systems and appointment scheduling processes.

Responsibilities

• Greets and welcomes patients in person and/or on the phone in a professional, respectful, confidential manner.
• Uses computer systems for patient registration, appointment scheduling, and charge posting.
• Operates phone system to direct calls to appropriate staff with minimal transfers.
• Documents accurately and concisely following legal guidelines.
• Communicates effectively with patients, staff, physicians and other areas with professionalism.
• Schedules, reschedules, cancels, and confirms appointments per department protocols.
• Follows service reimbursement policies and uses up-to-date coding information.
• Performs cashier functions and balances the cash drawer.
• Maintains HIPAA compliance and assists with other duties as assigned.

Skills

Customer service

Phone etiquette

Organizational skills

Team player

Computer literacy

Education

High school diploma

Tools

Patient registration systems

Scheduling software

Billing/cashier systems

Job description

Overview

Department : Central Scheduling
Hours: Full-time - 40 hours per week, typically Monday-Friday, 8:00 AM-5:00 PM. Float Availability Required: Monday-Friday, 6:00 AM-8:00 PM; weekends, 7:45 AM-approximately 2:00-3:00 PM. Typical shifts fall between 7:30 AM-5:30 PM. Evening and weekend availability may be required to support coverage needs. Location : Will support various SBC locations as needed. Join Our Team at The South Bend Clinic!

At The South Bend Clinic, we strive for excellence—not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter—inside and outside our workplace. We\'re more than a healthcare provider; we\'re a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.

Why Choose The South Bend Clinic?

We\'re committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:

• Financial Wellness : Daily Pay : Access your earned wages when you need them.
• Tuition Reimbursement : Up to $5,250 per year to support your education.
• 401(k) Match : Plan for your future with our competitive matching program.
• 3-Year Vesting : Achieve full ownership of your retirement contributions in just three years.
• Health & Well-Being : Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
• Pet Health Coverage : Because your furry friends matter too.
• Work-Life Balance : Paid Volunteer Time : 40 hours of paid time off annually to give back to your community.
• Parental Leave : 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.
• Inclusive Culture : A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive social impact.

Qualifications

Education/Certification/License: High school diploma or equivalent is required.

Knowledge, Skills, and Abilities: Must be a team player, professional, comfortable with computers and be customer service oriented. Excellent phone, people and organizational skills. Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting.

Responsibilities

• Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.
• Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting.
• Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
• Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
• Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
• Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
• Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information.
• Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer.
• Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Additional Responsibilities

• (Other departments as required) Develops, pulls, and retrieves charts in a timely manner for surgery scheduling.
• Responsible for completeness and accuracy of patient record. Files all patient records once complete while maintaining chart order.
• Prepares new patient charts. Communicates with Business Office patient information required for billing.
• Cross trains with surgery scheduling. Maintains good working relationships with all contacts.

Let’s start with what matters. People. Purpose. Care. At the South Bend Clinic, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at SBC isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at the South Bend Clinic.

Current Duly Health and Care team members: Please do not apply through this external site. To be considered, log in to Workday through the OneDuly intranet and click on Career Opportunities to apply. This ensures your application is reviewed appropriately. If you have questions, please connect with your leader or HR Business Partner for support.