Stadium Tour Host - Storytelling & Premium Fan Experience

New York Mets; New York (NY); On-site; USD 21,593 - 30,754; Part time

Job summary

The New York Mets are seeking enthusiastic Tour Hosts to provide a memorable and informative experience for guests at Citi Field. Ideal candidates will share the rich history of the Mets while ensuring premium service levels. Responsibilities include escorting visitors, delivering engaging stories, and maintaining guest satisfaction during tours.

Applicants should possess strong customer service skills, an ability to work well under pressure, and a friendly demeanor. A high school diploma is required, with preference for those with public speaking experience.

Qualifications

• Strong customer service skills and significant work experience preferred.
• Ability to memorize and recite facts clearly and accurately.
• Friendly and nurturing disposition.

Responsibilities

• Provide a consistent level of premium service to guests.
• Escort tour guests around Citi Field according to the itinerary.
• Share the story of the Mets through engaging discussions.
• Monitor visitors to ensure compliance with safety practices.

Skills

Customer service experience

Public speaking

Detail-oriented

Organizational skills

Ability to work under pressure

Teamwork

Education

High school diploma or equivalent

Associate or bachelor’s degree

Job description

The New York Mets are seeking enthusiastic Tour Hosts to provide a memorable and informative experience for guests at Citi Field. Ideal candidates will share the rich history of the Mets while ensuring premium service levels. Responsibilities include escorting visitors, delivering engaging stories, and maintaining guest satisfaction during tours.

Applicants should possess strong customer service skills, an ability to work well under pressure, and a friendly demeanor. A high school diploma is required, with preference for those with public speaking experience.