Guest Experience Specialist — Baseball Hospitality

Austin Community College; New York (NY); Hybrid; USD 20,664 - 34,440; Part time

Job summary

A sports organization in New York City seeks a Guest Experience Associate to enhance player and family interactions. This hospitality-focused position is all about creating memorable experiences through proactive service and effective communication. Candidates should possess exceptional organizational skills, a positive mindset, and the ability to manage multiple priorities. This role offers potential growth in various operational aspects of sports management.

Qualifications

• Strong verbal and written communication skills with a warm tone.
• Comfort with computer systems and online platforms.
• Ability to manage multiple priorities effectively.

Responsibilities

• Serve as the first point of contact for players and families.
• Anticipate questions and needs, providing proactive solutions.
• Manage online registration system accurately.
• Coordinate apparel and gear orders for timely fulfillment.
• Support scheduling and operations of the indoor facility.

Skills

Exceptional communication skills

Organizational skills

Positive energy

Problem-solving mindset

Detail-oriented

Job description

A sports organization in New York City seeks a Guest Experience Associate to enhance player and family interactions. This hospitality-focused position is all about creating memorable experiences through proactive service and effective communication. Candidates should possess exceptional organizational skills, a positive mindset, and the ability to manage multiple priorities. This role offers potential growth in various operational aspects of sports management.