Citi Field Tour Guide

New York Mets; New York (NY); On-site; USD 21,593 - 30,754; Part time

Job summary

The New York Mets are seeking enthusiastic Tour Hosts to provide a memorable and informative experience for guests at Citi Field. Ideal candidates will share the rich history of the Mets while ensuring premium service levels. Responsibilities include escorting visitors, delivering engaging stories, and maintaining guest satisfaction during tours.

Applicants should possess strong customer service skills, an ability to work well under pressure, and a friendly demeanor. A high school diploma is required, with preference for those with public speaking experience.

Qualifications

• Strong customer service skills and significant work experience preferred.
• Ability to memorize and recite facts clearly and accurately.
• Friendly and nurturing disposition.

Responsibilities

• Provide a consistent level of premium service to guests.
• Escort tour guests around Citi Field according to the itinerary.
• Share the story of the Mets through engaging discussions.
• Monitor visitors to ensure compliance with safety practices.

Skills

Customer service experience

Public speaking

Detail-oriented

Organizational skills

Ability to work under pressure

Teamwork

Education

High school diploma or equivalent

Associate or bachelor’s degree

Job description

Summary

The New York Mets are seeking enthusiastic, energetic individuals who are passionate about Citi Field and the New York Mets. The ideal candidate sees Citi Field for all its treasures and has the ability to share the rich history of the New York Mets. This job is much more than reading facts off a sheet; tour hosts carry a huge responsibility to make the guest experience memorable, entertaining, informative, and seamless.

Position Overview

Tour hosts escort guests around Citi Field, following a predetermined itinerary, present the Mets story through engaging facts, discussions, and storytelling, and maintain a premium service level while promoting Mets fandom.

Pay Rate

$19 per hour

Essential Duties & Responsibilities

• Provide a consistent level of premium service and promotion of Mets fandom.
• Share the story of the Mets through informative facts, engaging content, open discussions, and world‑class storytelling.
• Escort tour guests around Citi Field, following a predetermined itinerary.
• Confidently speak in front of large visitor groups, describe points of interest, and respond to questions.
• Politely welcome all arriving visitors and manage queuing until the tour hosts begin the experience.
• Monitor visitors’ activities to ensure compliance with establishment or tour regulations, safety practices, and designated areas.
• Provide guests with accurate information about the Citi Field Tour Experience, packages, and pricing while promoting Mets fandom.
• Exercise ticketing, check‑in, dispatch processes, and guided‑tour maintenance to keep an acceptable pace and be on time.
• Participate in ongoing host training and development provided by the leadership team.
• Contribute to the development and maintenance of a positive, productive culture while leading by example.
• Support and offer contributions to management regarding strategy and initiatives.
• Provide prompt, accurate, and professional customer service.
• Ensure assistance for guests with special ADA requirements.
• Other duties as assigned.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree is a plus.
• Significant work experience in customer service preferred.
• Experience with public speaking is a plus.
• Able to memorize and recite facts clearly and accurately.

Essential Knowledge, Skills, and Abilities

• Detail‑oriented with excellent organizational skills and ability to excel at multi‑tasking and working under pressure.
• Ability to work a flexible schedule, including weekdays and special events.
• Ability to work constructively in a fast‑paced team environment.
• Maintain a professional personal appearance, attitude, and work behavior at all times.
• Friendly and nurturing disposition.
• Flexibility and adaptability are required.
• Ability to speak in other languages is a plus.

The above information is intended to describe the general nature, type, and level of work to be performed. The information is not intended to be an exhaustive or complete list of all responsibilities, duties, and skills required for this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The individual selected may perform other related duties as assigned or requested.

The New York Mets recognize the importance of a diverse workforce and value the unique qualities individuals of various backgrounds and experiences can offer to the organization.