Sample Coordinator

Eurofins US Food, Feed, & Supplement Testing; Madison (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid vacation

Paid holidays

Job summary

Eurofins Food Chemistry Madison is seeking a motivated individual to join our team in Madison, WI. The role introduces you to lab operations, sample accession, and client communications within a GMP/GLP framework.

You will learn LabWare LIMS and assist with daily duties across food, dietary supplements, and micro-samples, while coordinating with Client Service Coordinators to ensure quality service and timely issue resolution.

Qualifications

• Customer service skills with attention to detail and confidentiality.
• Ability to identify and communicate client service needs.
• Ability to learn new tasks.

Responsibilities

• Learn sample accession tasks: opening, entering, tracking, labeling, disposition of samples.
• Position will be introduced to food, dietary supplements and micro samples for entry.
• Coordinate with Client Service Coordinators to establish or update customer service procedures.
• Communicate discrepancies to appropriate personnel and assist with problem solving.
• Handle internal customer inquiries and contact internal clients for clarification as needed.
• Learn LabWare Laboratory Information System (NIMS) and daily duties.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Education

Associate degree

Tools

LabWare LIMS

NIMS

Job description

Company Description

Interested in contributing to improving and saving lives? Eurofins Food Chemistry Madison is growing and we're looking for amazing team members to join us.

Company Description

Interested in contributing to improving and saving lives? Eurofins Food Chemistry Madison is growing and we're looking for amazing team members to join us. In 2021 we moved into a brand new ISO 17025 accredited laboratory in Madison, WI designed to conduct food chemistry testing specializing in infant formula, sole-source nutrition products, hemp and CBD, dietary supplements, and a variety of botanicals. Our testing portfolio includes vitamins, minerals, contaminants, pesticides and shelf-life studies. We test of a variety of instrumentation including UPLC, HPLC, GC, and LCMS technologies. We offer an innovative and collaborative team environment, and the opportunity to develop expertise on a wide variety of analytical instruments! If you are looking for an opportunity to work for an exciting growth oriented company, we look forward to talking with you!

Job Description

• Demonstrates and promotes the company vision
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate.
• Learn sample accession tasks including: opening, entering, tracking, labeling, and disposition of samples.
• Position will be introduced to food, dietary supplements and micro samples for entry.
• Learn to Coordinate with Client Service Coordinators to establish or update customer service procedures, with guidance, as appropriate.
• Learn to communicate discrepancies to appropriate personnel and assist with problem solving.
• Learns to handle internal customer inquiries, solve problems with assistance, and contact internal clients for clarification as needed.
• Learn LabWare Laboratory Information System (NIMS) and how to use in daily duties.

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

• Customer service skills including attention to detail, accuracy, confidentiality and communication skills (is preferred).
• Ability to identify and communicate client’s service needs.
• Ability to learn new tasks

Ability to think critically and solve problems quickly and efficiently

• A minimum of an Associate degree (in related science is preferred). Experience may be substituted for education.
• Working knowledge of computers.

Pay: 18-20/hr

Must reside within a commutable distance to Madison, WI.

Additional Information

What we Offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affiantive Action employer.

Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.