Client Services Specialist - On-site Madison, WI

Eurofins; Madison (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Eurofins Food Chemistry Madison is seeking a Client Services Specialist to work on-site in Madison, WI. You will manage client sample programs, coordinate communications, and serve as the main liaison for customers while supporting Quote and RFIs with internal teams.

The role emphasizes strong MS Office skills, teamwork, and the ability to learn chemistry and microbiology testing requirements in a fast-paced lab environment.

Qualifications

• Bachelor’s degree in a scientific, business or related field or equivalent work experience.
• 2+ years of direct food testing, high intensity customer service, or other business-related experience.
• Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact.
• Thick-skinned – ability to receive and deliver difficult news.
• Demonstrated computer skills – MS Office with Excel, Word and Outlook.
• Ability to plan, multi-task and prioritize.
• Teamwork, communication (written and verbal), and organizational skills.
• Ability to work independently.
• Knowledge of SFDC or NIMS preferred.
• Ability to learn technical chemistry and microbiology testing requirements.

Responsibilities

• Provides project management for ongoing client sample programs through daily customer communication and contact.
• Acts as internal liaison for clients so they contact one person.
• Empowered to make decisions on behalf of clients to provide superior service.
• Provides information for clients (Pricing, Capabilities, Status, Sample Submission).
• Assists Client Managers with managing quotes, proposals and RFIs for opportunities.
• Onboards new clients by asking questions and providing SampleKinect training.
• Submits and coordinates client requests for re-testing, additional testing, and OOS investigations.
• Supports other Client Service Associates when needed (absence, workload, balancing).
• Coordinates conference calls with client and other areas of Food Solutions as needed.
• Contributes to process improvement projects and supports implementation.

Skills

Customer service

Attention to detail

Multitasking

Communication

Teamwork

Independence

Learning ability

Positive attitude

Sense of urgency

Thick-skinned

Education

Bachelor’s degree in a scientific, business or related field

Tools

MS Office

Excel

Word

Outlook

SFDC

NIMS

Job description

Client Services Specialist - On-site Madison, WI

• Full-time

Interested in contributing to improving and saving lives? Eurofins Food Chemistry Madison is growing and we're looking for amazing team members to join us.

In 2021 we moved into a brand new ISO 17025 accredited laboratory in Madison, WI designed to conduct food chemistry testing specializing in infant formula, sole‑source nutrition products, hemp and CBD, dietary supplements, and a variety of botanicals. Our testing portfolio includes vitamins, minerals, contaminants, pesticides and shelf‑life studies.

We test of a variety of instrumentation including UPLC, HPLC, GC, and LCMS technologies. We offer an innovative and collaborative team environment, and the opportunity to develop expertise on a wide variety of analytical instruments! If you are looking for an opportunity to work for an exciting growth oriented company, we look forward to talking with you!

Responsibilities

• Provides project management for ongoing client sample programs through daily customer communication and contact.
• Be an internal liaison for clients so they only need to contact one person.
• Empowered to make decisions on behalf of clients to provide superior service.
• Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission).
• Assists Client Managers with managing various aspects of quote, proposal and RFI development for assigned opportunities.
• Onboard new clients by asking appropriate questions and providing SampleKinect® training.
• Submits and coordinates client requests for re‑testing, additional testing, OOS investigations, and changes that are needed.
• Provides support for other Client Service Associates when needed (e.g. absence, workload adjustment, site and regional balancing).
• Coordinates conference calls with client and other areas of Food Solutions as needed.
• Contributes to assigned process improvement projects and supports implementation when needed.

Qualifications

• Bachelor’s degree in a scientific, business or related field (or equivalent work experience).
• 2+ years of direct food testing, high intensity customer service, or other business‑related experience.
• Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact.
• Thick‑skinned – ability to receive and deliver difficult news.
• Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook).
• Demonstrated ability to plan, multi‑task and prioritize.
• Demonstrated teamwork, communication (written and verbal), and organizational skills.
• Ability to work independently.
• Knowledge of other software applications (i.e. SFDC, NIMS) preferred.
• Ability to work to multiple deadlines.
• Ability to learn technical chemistry and microbiology testing requirements.
• Ability to communicate appropriately and effectively with internal and external clients.
• Positive attitude and sense of urgency.
• Experience in a scientific or logistics environment is heavily weighted.

What we offer

As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and affirmative action employer.

Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.