St. Louis- Front House Team Lead

Paradies Lagardère; St. Louis (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Paradies Lagardère is seeking a Shift Supervisor to lead daily restaurant operations in a fast-paced environment in the United States. You will guide staff, maintain brand standards, and ensure health, safety, and sanitation compliance while delivering first-class guest service.

The role requires strong leadership, communication, teamwork, and English proficiency, with experience in supervising restaurant functions and POS systems. Equal opportunity employer with a dynamic, guest-focused culture.

Qualifications

• Experience as a supervisor in the hotel/restaurant industry is preferred.
• Proficient in restaurant functions: food planning, purchasing, sanitation, and reports.
• ServSafe Food Manager Certification or equivalent.

Responsibilities

• Lead each shift by delegating duties, assigning tasks, and following up with team members.
• Maintain professional image, grooming, and uniform standards, including slip-resistant shoes.
• Ensure health and safety regulations and proper sanitation procedures.
• Assist with cash-out procedures and POS training.
• Promote company culture and provide leadership to staff in managers' absence.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Teamwork

English proficiency

Problem solving

Training

POS system

Education

ServSafe Food Manager Certification

Supervisory experience in hotel/restaurant

Tools

POS training

Job description

POSITION SUMMARY:

At Paradies Lagardre, our mission is to maintain first-class standards that exceed the expectations of the customers and business
partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on
multiple levels. From an inspiring restaurant design or live entertainment that captures a travelers attention, to the top-notch
quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant
operations. We specialize in experiences.

In joining our team, you commit to supporting this mission by demonstrating our service standards at all times and holding all
team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

DUTIES AND RESPONSIBILITIES

All Paradies Lagardre jobs, including the Shift Supervisor, require that you embody a positive company image by providing
courteous, friendly, and efficient service with a smile to customers and team members at all times. You must embrace our family
culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy
all restaurant guests as well as be accountable to the Company and Restaurant Managers. Functions include, but are not limited
to the following areas:

Team Member Leadership & Development

• Must have a passion for the guest!
• Must say Yes, Please, and Thank You!
• Must smile often!
• Exceed First Class Service standards and behavior with guests, business partners, and peers.
• Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip
  resistant shoes.
• Maintain company standards for food, beverage, service, and atmosphere while building positive customer relations.
• Warmly greets and acknowledges guests upon arrival.
• Serve as a role model and provide accessibility to staff while developing leadership and motivational skills. Exhibit
  efficiency in completing job requirements by working with a sense of urgency and consolidating tasks.
• Supporting programs to enhance staff morale and training, which includes writing of schedules.
• Effectively lead the restaurant while the Manager or Assistant Manager is not present.
• Acts with integrity and honesty while promoting the company culture.

Operations:

• Assist with food, beverage, labor-management costs, receiving, storage, and inventory management.
• Lead each shift by delegating duties, assigning tasks, and following up with all team members.
• Demonstrate management and leadership ability through building effective relationships with customers,
  supervisors, and team members.
• Must be proficient in each area of the restaurant to assist when necessary.
• Follow inventory control procedures to reduce product loss.
• Maintain cleanliness and organization throughout the restaurant.
• Prepare food when necessary.
• Check food quality and temperatures throughout the day to maintain Health and Safety regulations.
• Ensure the security and safety of guests and team members through pro-actively following proper sanitation and
  safety procedures.
• Follow proper procedures and guidelines for opening and closing the restaurant.
• Identify back-ups in the kitchen and work with managers to re-organize when necessary.
• Must demonstrate a commitment to getting the job done. Hours will vary on a weekly basis based on workload
  and deadlines. Working during weekends, holidays, and peak business periods may be required according to the
  managers schedule.
• Assists with cash-out procedures.
• Assists with POS training.
• Enthusiastically supports decisions once made by Paradies Lagardre and management.
• Open-minded to feedback.
• Perform other duties as assigned.

EDUCATION, EXPERIENCE, CERTIFICATIONS

• Practical experience as a supervisor in the hotel/restaurant industry, preferred.
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation,
  security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• ServSafe Food Managers Certification or equivalent.
• Ability to take direction and collaborate in a team environment.
• Ability to work in a high energy and demanding environment.
• Good communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and
  peers.

POSITION QUALIFICATIONS

• Must have sufficient self-confidence, poise and interpersonal skills to be able to work effectively as part of a team and to
  take part in professional discussions.
• Must be able to sustain performance under conditions of stress – such as tight deadlines and detailed questioning.
• Ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of guests and team
  members present.
• Strong self-motivation, leadership, and organizational skills.
• Positive interpersonal skills.
• Ability to work various shifts in a 7/365 team-oriented environment.
• Excellent customer service skills and an ability to communicate effectively, in English.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Proficiency required in reading, writing, and mathematics, in English.
• Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, gripping, climbing
  on a ladder and walking long distances.
• Standing for long periods and the ability to work in an environment with varying temperatures.

This position description is merely intended to describe the primary elements of the position. The Paradies Lagardre
reserves the right to change the position description and to assign additional duties and responsibilities, as necessary. This
position description does not constitute an employment contract of any kind.

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.