Team Lead (Starbucks)

Paradies Lagardère; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

Paradies Lagardère in New York City is seeking a hospitality leader to oversee guest experience in our dining operations. You will manage shifts, uphold first-class service, and ensure a welcoming environment for guests and partners.

Responsibilities include leading daily service, coaching staff, controlling costs, and maintaining safety and quality standards in a fast-paced setting. High energy, teamwork, and strong communication are essential for success.

Qualifications

• High School diploma or GED.
• Food and Beverage experience is preferred but not required.
• Ability to take direction and collaborate in a team environment.
• Ability to work in a high energy and demanding environment.
• Good communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.
• ServSafe Certification or equivalent preferred.

Responsibilities

• Must have a passion for the guest!
• Must say “Yes”, “Please”, and “Thank You”!
• Must smile often!
• Exceed First Class Service standards and behavior with guests, business partners, and peers.
• Warmly greets and acknowledges guests upon arrival.
• Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
• Exceed company standards for food and beverage quality, service, and atmosphere while building positive customer relations.
• Serve as a role model and provide accessibility to staff while developing leadership and motivational skills.
• Support programs to enhance staff morale and training.
• Acts with integrity and honesty while promoting the company culture.
• Assist with food, beverage, labor-management costs, receiving, storage, and inventory management.
• Lead each shift by delegating duties, assigning tasks, and following up with all team members.
• Demonstrate management and leadership ability through building effective relationships with customers, supervisors, and team members.
• Must be proficient in each area of the restaurant to assist when necessary.
• Follow inventory control procedures to reduce product loss.
• Maintain cleanliness and organization throughout the restaurant.
• Prepare food when necessary.
• Check food quality and temperatures throughout the day to ensure food safety expectations are maintained.
• Ensure the security and safety of guests and team members through pro-actively following proper sanitation and safety procedures.
• Follow proper procedures and guidelines for opening and closing the restaurant.
• Identify back-ups in the kitchen and work with managers to re-organize when necessary.
• Must demonstrate a commitment to getting the job done.
• Open-minded to feedback.
• Perform other duties as assigned.

Education

High School diploma or GED

Job description

4:00PM-12:30AM (Subject to change based off business needs)

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.

DUTIES AND RESPONSIBILITIES

• Must have a passion for the guest!
• Must say “Yes”, “Please”, and “Thank You”!
• Must smile often!
• Exceed First Class Service standards and behavior with guests, business partners, and peers.
• Warmly greets and acknowledges guests upon arrival.
• Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
• Exceed company standards for food and beverage quality, service, and atmosphere while building positive customer relations.
• Serve as a role model and provide accessibility to staff while developing leadership and motivational skills. Exhibit efficiency in completing job requirements by working with a sense of urgency and consolidating tasks.
• Support programs to enhance staff morale and training.
• Acts with integrity and honesty while promoting the company culture.
• Assist with food, beverage, labor-management costs, receiving, storage, and inventory management.
• Lead each shift by delegating duties, assigning tasks, and following up with all team members.
• Demonstrate management and leadership ability through building effective relationships with customers, supervisors, and team members.
• Must be proficient in each area of the restaurant to assist when necessary.
• Follow inventory control procedures to reduce product loss.
• Maintain cleanliness and organization throughout the restaurant.
• Prepare food when necessary.
• Check food quality and temperatures throughout the day to ensure food safety expectations are maintained.
• Ensure the security and safety of guests and team members through pro-actively following proper sanitation and safety procedures.
• Follow proper procedures and guidelines for opening and closing the restaurant.
• Identify back-ups in the kitchen and work with managers to re-organize when necessary.
• Must demonstrate a commitment to getting the job done.
• Open-minded to feedback.
• Perform other duties as assigned.

EDUCATION, EXPERIENCE, CERTIFICATIONS

• High School diploma or GED
• Food and Beverage experience is preferred but not required.
• Ability to take direction and collaborate in a team environment.
• Ability to work in a high energy and demanding environment.
• Good communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.
• ServSafe Certification or equivalent preferred.

POSITION QUALIFICATIONS

• Ability to work various shifts in a 7/365 team-oriented environment, including nights, weekends, and holidays.
• Excellent customer service skills and an ability to communicate effectively, in English.
• Strong self-motivation, leadership, and organizational skills.
• Positive interpersonal skills.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Proficiency required in reading, writing, and mathematics, in English.
• Ability to lift a minimum of 25 lbs. and perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder and walking long distances.
• Standing for long periods of time and the ability to work in an environment with varying temperatures.

This position description is merely intended to describe the primary elements of the position. The Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind.

Inspires teammates to follow them

Works well as a member of a group

Inspired to perform without outside help

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.