SRR Manager: Supplier Recruitment & Retention (Remote)

OSV; Oregon; Hybrid; USD 120,000 - 180,000; Full time

Job summary

OneSource Virtual is seeking a hands‑on SRR Manager to build and lead the supplier recruitment and retention team for virtual card programs. You will stand up OSV's in‑house calling operation, draft scripts, train new callers, and plan headcount through Q2 2027.

In this role you will coach the team, own daily KPIs, and collaborate with the PO&O team to optimize supplier enrollment and campaign performance while ensuring adherence to processing standards and SLAs.

Qualifications

• Experience in supplier enrollment, vendor enablement, payments outreach, or a related outbound supplier or customer contact function; typically five or more years.
• Experience leading, training, or coaching a calling or outreach team.
• Experience with virtual card programs, virtual card enrollment, or supplier acceptance strongly preferred.
• Experience standing up or significantly building a program, process, or team preferred.
• Salesforce experience preferred.
• Workday knowledge a plus.

Responsibilities

• Build and lead the SRR calling team and establish in-house operations.
• Own daily KPIs for calling activity, results, and retention outcomes.
• Retain suppliers by initiating save attempts and tracking reasons for leaving.
• Provide cross-functional collaboration with PO&O for enrollment and campaign optimization.
• Define SOPs and cross-training between SRR and PO&O; maintain documentation and compliance.

Skills

supplier enrollment

vendor enablement

payments outreach

leading outreach team

Salesforce

Workday knowledge

Tools

Salesforce

Workday

Job description

OneSource Virtual is seeking a hands‑on SRR Manager to build and lead the supplier recruitment and retention team for virtual card programs. You will stand up OSV's in‑house calling operation, draft scripts, train new callers, and plan headcount through Q2 2027.

In this role you will coach the team, own daily KPIs, and collaborate with the PO&O team to optimize supplier enrollment and campaign performance while ensuring adherence to processing standards and SLAs.