Remote SRR Manager — Supplier Recruitment & Retention

OSV; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

OneSource Virtual (OSV) is seeking a Sr. SRR Manager to build and lead the supplier recruitment and retention calling program. The role stands up OSV’s in-house calling operation, initially hands-on, then shifting to coaching, performance management, and strategy as the team scales.

The SRR Manager will partner with PO&O, own daily KPIs, and guide scripts and headcount planning to meet campaign goals while transitioning campaigns from a hybrid model to in-house management by Q2 2027.

Qualifications

• Experience enrolling suppliers and enabling vendor programs.
• Experience with payments outreach and supplier campaigns.
• Familiarity with Salesforce for logging calls and outcomes.
• Experience standing up or growing a calling/outreach program.

Responsibilities

• Build and lead the SRR calling team, including initial hands-on work.
• Own daily KPIs: calls, conversion, enrollments, save rate.
• Coach team members and manage performance; plan headcount as programs scale.
• Define SOPs for end-to-end handoffs between SRR and PO&O teams.
• Develop and refine scripts, talk tracks, and objection handling.

Skills

Supplier enrollment

Vendor enablement

Payments outreach

Salesforce

Team leadership

Tools

Salesforce

Workday knowledge

Job description

OneSource Virtual (OSV) is seeking a Sr. SRR Manager to build and lead the supplier recruitment and retention calling program. The role stands up OSV’s in-house calling operation, initially hands-on, then shifting to coaching, performance management, and strategy as the team scales.

The SRR Manager will partner with PO&O, own daily KPIs, and guide scripts and headcount planning to meet campaign goals while transitioning campaigns from a hybrid model to in-house management by Q2 2027.