SRE Systems Engineer - (TS/SCI Clearance)

salesforce.com, inc.; Herndon (VA); On-site; USD 117,200 - 176,700; Full time

Benefits offered by this job

Time off programs

Medical insurance

401(k) plan

Employee stock purchasing program

Job summary

Salesforce.com, inc. is looking for a Site Reliability Engineer to join its team in Herndon, VA. In this role, you will monitor services, manage incidents, and automate solutions to ensure high availability for customers. Strong knowledge of networking protocols and scripting is required, along with a Bachelor's degree in a technical field.

Compensation ranges from $117,200 to $176,700 annually, complemented by company benefits including medical, dental, vision, and 401(k). Salesforce is an equal opportunity employer committed to diversity.

Qualifications

• Experience in enterprise-scale internet service engineering or support.
• Strong knowledge of Unix environments like Red Hat Enterprise Linux.
• Expertise in incident management and ITIL service operations.

Responsibilities

• Monitor customer-facing services and respond to severe incidents.
• Automate detection and resolution of production issues.
• Contribute to compliance and resiliency initiatives.

Skills

Command Line Interface (CLI)

TCP/IP networking

Python scripting

Go programming

Education

Bachelor's degree in Computer Science or related field

Tools

Amazon Web Services (AWS)

Chef

Puppet

Jenkins

Kubernetes

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category: Software Engineering

Overview of the Role

Join our Site Reliability Engineering (SRE) team, where you'll work alongside Infrastructure and Research & Development partners to keep Salesforce cloud services available for customers around the clock. In this role, you'll detect and resolve incidents fast, drive automation, and help build the resilient systems that millions of customers depend on every day. This role is based in Herndon, VA.

Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.

PLEASE NOTE: Qualification for this job is contingent upon acceptable results from a background investigation as well as your having and maintaining the specific level of U.S. government background investigation and clearance required for this role.

This position requires a USA TS/SCI with Polygraph security access level.

Responsibilities

• Monitor customer-facing services and respond to Severity 0 (Sev0) and Severity 1 (Sev1) incidents, leading technical reviews and contributing to Root Cause Analyses (RCAs) handed off to the Global Solutions team.
• Automate the detection and resolution of recurring production issues to reduce engineering and operations toil.
• Contribute to compliance, resiliency, and self-healing initiatives including destructive testing and game day exercises.
• Partner with and mentor team members to stay current on industry technology and drive team development.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent work experience.
• Experience in enterprise-scale internet service engineering or support, with strong Command Line Interface (CLI) knowledge of Unix variants including Red Hat Enterprise Linux.
• Expertise in Transmission Control Protocol/Internet Protocol (TCP/IP) networking technologies and protocols.
• Demonstrated experience with incident management and a solid understanding of IT Infrastructure Library (ITIL) service operations in a 24/7 environment.
• Proficiency writing scripts in Python, Go, or similar languages, with experience provisioning and operating Amazon Web Services (AWS) infrastructure.

Preferred Qualifications

• Experience with configuration management tools such as Chef or Puppet, and pipeline tools such as Jenkins, Bamboo, or Spinnaker.
• Hands‑on experience supporting and managing Kubernetes‑based applications and services.
• Certifications in Linux+, Red Hat, or AWS.
• Familiarity with Agile processes and DevOps practices.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com. The typical base salary range for this position is $117,200 - $176,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to all aspects of employment and recruitment.