SRE Support Engineer

Gigster Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Join a leading tech company as an SRE Support Engineer, leveraging your skills in cloud technologies and containerization to support high-caliber projects with top-tier clients. You'll assist in the development of tools and processes while providing technical support to optimize enterprise solutions across varying time zones.

Qualifications

• 5+ years in supporting scalable applications.
• Experience with AWS and Kubernetes mandatory.
• Strong troubleshooting experience.

Responsibilities

• Troubleshoot container orchestration issues, focusing on Docker and Kubernetes.
• Analyze customer interaction trends to improve support.
• Build knowledge base articles and participate in post-mortem reviews.

Skills

English

Cloud technologies

Kubernetes

Docker

Linux administration

Problem-solving

Tools

AWS

Terraform

Ansible

Job description

Do you want to work on cutting-edge projects with the world’s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you.

Our clients rely on our Network for two main areas, Software Development and Cloud Services. In some cases, they need help building great new products, in others they want our expertise in migrating, maintaining, and optimizing their cloud solutions.

At Gigster, whether working with entrepreneurs to realize ‘the next great vision’ or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technology.

We are looking for SRE Support Engineers interested in joining the Gigster Talent Network and being considered for exciting upcoming projects with one of our largest clients.

We'll need to cover different time zones - some candidates would work on Pacific Time (think California) office hours while others onUK office hours,so if one of these work hours make sense to you, please continue reading our job description!

By being a member of the Gigster Network you'll have access to amazing client projects where you would successfully support their internal IaaS. Successful candidates can provide a wide range of services from “white glove” onboarding to creating informational posts on the community support platform, and everything in between. Additionally, SRE Support Engineers will actively participate in developing the support tools and process, so we are looking for someone with the maturity to understand what it takes to scale in services.

Key Qualifications/Experience

• Robustlevel ofspoken and written English.
• Several years of experience (ideally 5 or more) insupporting highly scalable applicationsandweb services.
• Experience working with Cloud technologies(AWS mandatory, Google Cloud - nice to have).
• Hands-on experience with open-source technologies such asKubernetesandDocker (mandatory),Spark, andKafka(at least basic knowledge of these two).
• Kubernetes:Extensive experience indeploying,managing, andscalingapplicationsusingKubernetes. Familiarity withHelm,Kustomize, or similar tools.
• Deep understanding and hands-on experience with Linux administration, scripting (Bash, Pythonor any similar programming/scripting language), and troubleshooting.
• Networking:Understanding ofnetwork protocols, DNS, load balancing,andrelated technologies.
• Comfortable working witha very technical customer base.
• Comfortable providing awide range of support, fromsimple issue resolutiontoend-to-end onboarding.
• Strong familiarity withmodern server technologiesandarchitectures.
• Strongproblem-solving skills, excellent communication skills,and theability to work collaboratively in a team environment.
• Excellentanalytical capabilities.
• PassionateaboutTechnical Support.
• Strongtroubleshooting experience.
• Ability to work as an independent contractor for a US company

Nice To Have

• Observability and logging tools experience like Prometheus, Grafana, Datadog, Splunk, etc.
• Hands-on experience withRelational Database Management Systems.
• Certifications:Relevant certifications such as CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), or Linux Professional Institute Certification (LPIC).
• Experience withInfrastructure as Code (IaC):Familiarity with tools likeTerraform, Ansible, or Puppet.

Responsibilities

• Workcross-functionallywithcustomers and partnersto addresscomplex customer questionsanddrive incidents to resolution.
• Troubleshoot,isolate,andresolve container orchestration/management issues, specificallyDockerandKubernetes.
• Analyze andcategorizecustomer interaction trendsto provideaccurate and meaningful feedbacktoEngineeringandSRE organizations.
• Build knowledge base articles.
• Participate inpost-mortem reviews, and driveongoing improvement.
• Obsess over minute detailstodrive operational excellencein every aspect of your work.
• Make meaningful and significant contributionsto our client’sdevelopmentofobjectives and goals.
• Work on complex issues,analyzing situations or datathat requirein-depth evaluation.
• Yourexpertise and discretionwill be required tothink outside the boxandresolve highly complex issuescreatively and effectively.
• Work hours are either from 8 AM to 5 PM United Kingdom time or from 8 AM to 5 PM Pacifictime,Monday to Friday. While there isno on-call, if there’s anymaintenance during the weekendyou will need tobe available,and then you'llget time offto compensate for that.

Recruitment Process

• Technical Assessment (45 mins)
• Technical Interview (30-45 mins)

We strive to move efficiently from step to step so the recruitment process can be as fast as possible.

The Gigster Talent Network is a highly curated set of some of the best software developers in the world. It’s not easy to become part of this select network, but when you do, you will work amongst the best in Silicon Valley and around the world.

Our model is unique in the software development industry. We do the hard work of finding international clients and scoping their projects, and you get to choose from a large variety of ‘Gigs’. You can choose Gigs that fit your interests—from part-time and short-term projects to full-time long-term no-end-date openings for our amazing clients! You will be eligible for diverse positions that will help you take your career to the next level.

All of our projects are for top-tier international companies and are delivered with the highest quality. Projects range in both technologies and industries so you will have the opportunity to be considered for amazing cutting-edge products that make a difference!

Are you ready to join the club?

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