SRE Service Leader — Digital Operations & Services

Volvo Group; Greensboro (NC); On-site; USD 111,000 - 137,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Generous paid time off

Retirement savings plans

Volvo Group University development

Job summary

Volvo Group’s DTO unit seeks an experienced Site Reliability Engineer Service Leader for Digital Commercial Operations and Digital Services to drive governance, delivery and operational excellence across global partners and applications. You will lead service performance, modernization, and risk management in a fast-moving, enterprise environment.

You will collaborate with application teams, suppliers, and business stakeholders to align delivery models with strategic objectives, ensuring

Qualifications

• Strong understanding of SRE principles, reliability engineering, automation, and modern service operations.
• Experience in Application Delivery, Application Operations within complex enterprise environments.
• Strong knowledge of applications landscape and processes for Digital Commercial Operation and Digital Services.
• Knowledge and experience of ITIL and SIAM
• University/Master’s Degree or equivalent in relevant area
• Service oriented mindset
• Leader who balances governance and accountability.
• Change agent who thrives in driving modernization, transformation, and continuous improvement.
• Solid understanding of SDLC governance and delivery practices
• Agile development and practices
• Experience in Governance and IT Service management: Directing, planning and monitoring of outcome based services
• Extensive supplier and stakeholder management skills
• Experience from functional management in a global context
• Experience with steering of projects and programs
• Excellent prioritization skills and ability to eliminate roadblocks
• Complete proficiency in English

Responsibilities

• Act as the primary interface between the assigned Delivery Domain, Strategic partner, and business stakeholders.
• Govern service performance through KPIs, reporting, dashboards, financial oversight, and operational reviews.
• Lead the governance operating model, ensuring alignment, accountability, and effective decision-making across stakeholders and suppliers.
• Manage the operational and tactical governance for applications and services within scope, ensuring adherence to delivery models and governance frameworks.
• Monitor service health, delivery performance, risks, and issues, driving timely resolution and escalation when required.
• Lead continuous improvement initiatives focused on stability, efficiency, quality, security, compliance, and operational excellence.
• Coordinate application modernization, technical debt reduction, and decommissioning activities in line with strategic objectives.
• Manage escalations and gather requirements and topics for Service Improvements
• Manage financial follow-ups within the area of scope, approval, and reporting for any additional service effort beyond service agreement

Skills

SRE principles

Reliability engineering

Automation

Modern service operations

Application Delivery

Application Operations

Complex enterprise environments

Applications landscape

Digital Commercial Operation

Digital Services

ITIL

SIAM

Service mindset

Governance

Accountability

Change agent

Modernization

Transformation

Continuous improvement

SDLC governance

Delivery practices

Agile

Project steering

Program management

Prioritization

Problem solving

English

Education

University/Master’s Degree or equivalent in relevant area

Job description

Volvo Group’s DTO unit seeks an experienced Site Reliability Engineer Service Leader for Digital Commercial Operations and Digital Services to drive governance, delivery and operational excellence across global partners and applications. You will lead service performance, modernization, and risk management in a fast-moving, enterprise environment.

You will collaborate with application teams, suppliers, and business stakeholders to align delivery models with strategic objectives, ensuring