SRE - Remote

Glassbox; United States; Hybrid; USD 120,000 - 160,000; Full time

Job summary

Glassbox is seeking an SRE to join its global Cloud team. This role is remote in the United States and focuses on cloud-based operations, automation, and monitoring to ensure high reliability for our customers.

You will work in AWS, manage Kubernetes-based systems (EKS), and contribute to 24x7 on-call rotations while improving observability and incident response across production environments.

Qualifications

• 3+ years of experience as an SRE/DevOps or in a similar cloud/monitoring role.
• Hands-on experience with AWS.
• Strong knowledge of Kubernetes and EKS.
• Scripting with Bash and Linux systems.
• Experience with cloud monitoring, management, and alerting tools.
• Strong troubleshooting in production environments.
• Willingness to participate in a 24×7 on-call rotation.
• Ability to work in a collaborative team with a positive mindset.
• Assertive, fast learner in a fast-paced environment.

Responsibilities

• Provide technical and operational support for customers according to defined SLAs.
• Work in cloud-based environments (primarily AWS) and operate/support Kubernetes-based systems (EKS).
• Design, build, and maintain advanced automation systems to enhance reliability, monitoring, and operational efficiency across production environments.
• Develop scalable monitoring and alerting solutions to proactively detect issues before they impact customers.
• Build and maintain runbooks for NOC/SOC teams.
• Serve as Tier-2 escalation for production incidents, including collaboration with DevOps and participation in a 24×7 on-call rotation.
• Implement automation-driven improvements using scripts and configuration management tools to streamline system operations.
• Leverage modern technologies and tooling to optimize system performance, observability, and resilience.
• Work closely with the CloudDevOps team to transition products from development to the production environment via CI/CD processes.

Skills

SRE/DevOps experience

AWS

Kubernetes

EKS

Bash

Linux

Monitoring tools

On-call rotation

Team player

Fast learner

Education

Bachelor's degree in Computer Information Systems/Management Information Systems/Computer Science

Tools

AWS

Kubernetes

EKS

Job description

SRE - Remote

USA - Remote

The Company

Glassbox's mission is to empower enterprises to shape trusted, frictionless digital experiences.

Glassbox is a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI-driven customer intelligence, Glassbox enables enterprises to deliver secure, proactive, and preventative digital experiences. Its solutions are trusted by highly regulated organizations, including SoFi, Cal, and many others. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world.

The Opportunity

Glassbox is looking for an SRE to join our global Cloud team.

What will you do?

• Provide technical and operational support for customers according to defined SLAs.
• Work in cloud-based environments (primarilyAWS) and operate/supportKubernetes-based systems (EKS).
• Design, build, and maintain advanced automation systems to enhance reliability, monitoring, and operational efficiency across production environments.
• Develop scalable monitoring and alerting solutions to proactively detect issues before they impact customers.
• Build and maintain runbooks for NOC/SOC teams.
• Serve as Tier-2 escalation for production incidents, including collaboration withDevOpsand participation in a 24×7 on-call rotation.
• Implement automation-driven improvements using scripts and configuration management tools to streamline systemoperations.
• Leverage modern technologies and tooling to optimize system performance, observability, and resilience.
• Work closely with the CloudDevOpsteam to transition products from development to the production environment via continuous integration and deployment processes

What will you need?

• At least 3 years of experience as an SRE/DevOpsor in a similar cloud/monitoring role.
• Hands-on experience withAWS.
• Strong knowledge and practical experience working withKubernetesand EKS.
• Scripting experience withBashand hands-on experience working withLinuxsystems.
• Experience working with cloud monitoring, management, and alerting tools.
• Strong troubleshooting skills in production environments.
• Willingness to participate in a 24×7 on-call rotation.
• Ability to work effectively as part of a collaborative team, with strong interpersonal skills and a positive, team-oriented mindset.
• Assertive, confident, a fast learner, and comfortable working in a fast-paced environment

Advantage:

• Experience with Azure and AKS.
• Knowledge of additional programming languages.
• Experience with Prometheus, Grafana, or similar monitoring/observability tools.
• Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science, or another related field experience.
• AWSor Azure certifications

Our Commitment

At Glassbox, we value curiosity, ownership, and a constant drive to learn and improve, no matter the gender, age, nationality, religion, or background. We believe diverse perspectives make us better, and that potential matters just as much as experience, and encourage people of all shapes and sizes to apply. If this role excites you and you're motivated to make an impact - we'd love to hear from you, even if you don't meet every listed qualification.