SRE Dynamics

TechDigital Group; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

A technology solutions provider is seeking a motivated Microsoft Dynamics 365 Support Engineer. This role involves monitoring and resolving issues in Dynamics 365, collaborating with cross-functional teams, and maintaining system performance. Ideal for early-career professionals with experience in Dynamics 365 support. The candidate should have strong troubleshooting skills and excellent communication abilities.

Qualifications

• 1–3 years of experience supporting Microsoft Dynamics 365 (CRM, F&O, or Business Central).
• Familiarity with Dynamics 365 customization, configuration, and integration.
• Strong troubleshooting and analytical skills.

Responsibilities

• Provide day-to-day production support for Microsoft Dynamics 365.
• Monitor system health and performance using observability tools.
• Troubleshoot and resolve incidents and user-reported issues.

Skills

Experience supporting Microsoft Dynamics 365

Troubleshooting and analytical skills

Excellent communication and collaboration abilities

Tools

ServiceNow

Power Platform

CI/CD pipelines

Job description

We are seeking a motivated and detail-oriented Microsoft Dynamics 365 Support Engineer to join our production support team. This role is ideal for early-career professionals with hands-on experience or strong foundational knowledge in Dynamics 365. You will be responsible for monitoring, troubleshooting, and resolving issues in Dynamics 365 environments, supporting business-critical applications, and collaborating with cross-functional teams to ensure system reliability and performance.

Key Responsibilities

• Provide day-to-day production support for Microsoft Dynamics 365 based solutions.
• Monitor system health and performance using observability tools and dashboards.
• Troubleshoot and resolve incidents, service requests, and user-reported issues.
• Collaborate with development and infrastructure teams to escalate and resolve complex problems.
• I participate in root cause analysis and post-incident reviews.
• Assist in patching, upgrades, and deployment activities.
• Maintain documentation for support procedures, known issues, and resolutions.
• Support change management and release processes in coordination with SRE and DevOps teams.
• Participate in on-call rotation and support coverage as needed.

Required Skills and Experience

• 1–3 years of experience supporting Microsoft Dynamics 365 (CRM, F&O, or Business Central).
• Familiarity with Dynamics 365 customization, configuration, and integration.
• Basic understanding of Power Platform (Power Automate, Power Apps) is a plus.
• Experience with ticketing systems (e.g., ServiceNow) and ITIL-based support processes.
• Strong troubleshooting and analytical skills.
• Excellent communication and collaboration abilities.

Preferred Qualifications

• Exposure to Azure services and cloud-based infrastructure.
• Experience with CI/CD pipelines and automation tools.
• Familiarity with monitoring tools like App Insights, Log Analytics, or Splunk.
• Understanding of SRE principles and metrics (SLOs, SLIs, error budgets).