SRE: Cloud Reliability, Kubernetes & Automation

Retool; San Francisco (CA); Hybrid; USD 164,000 - 306,000; Full time

Benefits offered by this job

Hybrid work

Medical/Dental/Vision coverage

401(k)

Job summary

Retool is seeking an experienced SRE to strengthen reliability across Retool Cloud and self-hosted deployments. You will own provisioning, upgrades, migrations, and operations, driving automation and safer deployment patterns to serve enterprise customers.

The role emphasizes collaboration with product engineers, writing actionable docs, and building migration paths to official deployment options like Kubernetes and Helm. This is a hybrid US-based role with strong growth potential.

Qualifications

• Deep experience operating production infrastructure in AWS.
• Experience improving reliability for customer-facing SaaS systems.
• Strong Kubernetes fundamentals.
• Real Terraform or infrastructure-as-code experience.
• Good operational judgment around databases, especially Postgres.

Responsibilities

• Own reliability across Retool Cloud, managed single tenant, BYOC, and self-hosted deployment paths, including provisioning, upgrades, migrations, configuration changes, and production escalations.
• Build the automation that turns today's manual infrastructure work into repeatable systems: Terraform runs, customer environment updates, upgrade workflows, secret rotations, and migration steps.
• Improve observability for Retool Cloud, self-hosted customers, and internal operators. We care less about exposing every metric and more about turning health signals into clear status, likely causes, and recommended actions.
• Design safer deployment, upgrade, and rollback paths so Cloud and managed customers can stay current
• Help move customers from legacy or less-supported deployment models toward supported paths such as Retool's official deployment paths (Blueprints, Kubernetes, and Helm), with migration flows that are repeatable enough for customers, Support, and TAMs to trust.
• Partner with product engineers on infrastructure requirements for new Retool products, especially when they introduce new dependencies
• Lead through ambiguity, make careful risk calls, and communicate clearly while things are moving quickly.
• Write the docs, runbooks, design notes, and migration guides that make complex systems understandable to other engineers and to customers.

Skills

AWS production infra

Kubernetes

Postgres

Terraform / IaC

Go / Python / TS / Java / Ruby

Observability

Clear written communication

Tools

Docker Compose

Helm

Terraform

Job description

Retool is seeking an experienced SRE to strengthen reliability across Retool Cloud and self-hosted deployments. You will own provisioning, upgrades, migrations, and operations, driving automation and safer deployment patterns to serve enterprise customers.

The role emphasizes collaboration with product engineers, writing actionable docs, and building migration paths to official deployment options like Kubernetes and Helm. This is a hybrid US-based role with strong growth potential.