Sr. Systems Analyst I

Pacific Life; United States; Hybrid; USD 113,000 - 139,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Wellbeing Reimbursement Account

Paid Time Off

Parental Leave

Job summary

Pacific Life in Newport Beach, CA seeks a Senior Systems Analyst I to support customer communications for annuity and life products on CCM platforms. The role sits on a 16‑person CMD team, collaborates with analysts, developers, QA, and business partners, and operates in a 4‑day in‑office/1‑day remote hybrid model.

Key responsibilities include gathering and validating requirements, refining backlogs, creating user stories, and ensuring traceability across the SDLC within Agile environments.

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or related field.
• 5+ years of experience as a Business Analyst, Systems Analyst, or Technical Business Analyst.
• Experience with Agile delivery teams, backlog refinement, sprint planning, user story development, and acceptance criteria.
• Hands‑on experience using Azure DevOps to manage requirements, user stories, defects, testing activities, and delivery tracking.
• Experience eliciting, documenting, and validating business, functional, and technical requirements.
• Experience supporting production applications, incident management, defect analysis, troubleshooting, and root cause analysis.
• Strong understanding of SDLC, Agile methodologies, testing practices, and change management.
• Experience creating business process flows, use cases, user stories, functional specifications, and test scenarios.
• Strong analytical, problem‑solving, communication, facilitation, and stakeholder management skills.
• Ability to work independently, manage multiple priorities, and collaborate effectively across business and technical teams.

Responsibilities

• Partner with business stakeholders and technology teams to gather, document, analyze, and validate business, functional, and technical requirements.
• Support Agile product teams by refining backlogs, writing user stories, defining acceptance criteria, facilitating requirement discussions, and ensuring alignment between business objectives and technical solutions.
• Utilize Azure DevOps to manage requirements, user stories, defects, testing activities, and delivery tracking while maintaining traceability.
• Support production operations through incident triage, defect management, root cause investigation, and coordination of issue resolutions.
• Analyze business processes and system functionality to identify gaps and develop scalable solutions.
• Collaborate with development, QA, infrastructure, and vendor teams to support releases, system upgrades, maintenance, and modernization initiatives.

Job description

Job Description

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Senior Systems Analyst I to join our CMD Tech Communications team in Newport Beach, CA. This role is hybrid of 4 days in office and 1 day per week remote. The salary grade for this position will be determined based on the candidate’s experience and qualifications.

As a Senior Systems Analyst I you’ll move Pacific Life, and your career, forward by supporting customer communications for annuity and life product sales on our Customer Communication Management (CCM) platforms. You will fill an existing role that sits on a team of 16 people in the CMD division. Your colleagues will include analysts, developers, and QA and you will work closely with technologists across the organization and business partners such as key account managers.

How You’ll Help Move Us Forward

• Partner with business stakeholders and technology teams to gather, document, analyze, and validate business, functional, and technical requirements supporting correspondence applications and services.
• Support Agile product teams by refining backlogs, writing user stories, defining acceptance criteria, facilitating requirement discussions, and ensuring alignment between business objectives and technical solutions.
• Utilize Azure DevOps (ADO) to manage requirements, user stories, defects, testing activities, and delivery tracking while maintaining traceability throughout the software development lifecycle.
• Support business-as-usual operations through incident triage, production support analysis, defect management, root cause investigation, and coordination of issue resolution activities.
• Analyze business processes and system functionality to identify gaps, recommend improvements, and develop scalable solutions that improve operational efficiency and customer communications delivery.
• Collaborate with development, quality engineering, infrastructure, and vendor teams to support releases, system upgrades, maintenance activities, regulatory changes, and ongoing application modernization initiatives.

The Experience You Bring

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent combination of education and experience.
• 5+ years of experience as a Business Analyst, Systems Analyst, or Technical Business Analyst supporting enterprise applications.
• Experience working within Agile delivery teams, including backlog refinement, sprint planning, user story development, acceptance criteria definition, and support of user acceptance testing.
• Hands‑on experience using Azure DevOps (ADO) to manage requirements, user stories, features, defects, testing activities, and delivery tracking.
• Experience eliciting, documenting, and validating business, functional, and technical requirements.
• Experience supporting production applications, including incident management, defect analysis, troubleshooting, and root cause analysis.
• Strong understanding of software development lifecycle (SDLC), Agile methodologies, testing practices, and change management processes.
• Experience creating business process flows, use cases, user stories, functional specifications, and test scenarios.
• Strong analytical, problem‑solving, communication, facilitation, and stakeholder management skills.
• Ability to work independently, manage multiple priorities, and collaborate effectively across business and technical teams.

What Makes You Stand Out

• Experience supporting Customer Communications Management (CCM) platforms such as Quadient Inspire, OpenText Exstream, Smart Communications, or similar correspondence technologies.
• Knowledge of life insurance and annuities products.
• Experience with Azure DevOps reporting, dashboards, PI Planning, dependency management, and Agile metrics.
• Experience working within Agile Release Trains (ARTs), SAFe environments, or large‑scale Agile transformation initiatives.
• Experience with document composition, correspondence generation, print and mail workflows, digital delivery, and customer communication processes.
• Familiarity with SQL, APIs, XML, JSON, and systems integration concepts.
• Experience supporting application modernization initiatives, platform migrations, or large-scale technology transformation programs.

Base Pay Range

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$113,490.00 - $138,710.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well‑being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.