Sr Warehouse Support Specialist

FedEx Group; Gardena (CA); On-site; Full time

Job summary

FedEx Group is seeking a professional to manage international forwarding and provide supply chain support. The role requires expertise in customer service and operational efficiencies within the warehouse, alongside maintaining documentation and invoicing accuracy. Applicants should be motivated with strong communication and organizational abilities.

Benefits

Health, vision and dental insurance

Retirement

Tuition reimbursement

Qualifications

• Three years of relevant operational warehouse experience.
• Three years or more of international freight forwarding and warehouse operations experience preferred.
• Strong communication (written/oral) skills.

Responsibilities

• Provide high level of customer service by developing strong relationships with customers.
• Assist with the implementation of new clients and manage billing activities.
• Ensure accuracy of invoicing and support in resolving customer issues.

Skills

Customer service

Organizational skills

Communication

Knowledge of MS Office

Education

HS Diploma/GED

Tools

CargoWise

Job description

The position will actively provide international forwarding and supply chain office support to meet warehouse operational needs. Provide world class customer service and solutions in order to ensure complete customers’ satisfaction.

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers
• Support all inbound and outbound office functions to include distribution, cross-dock, CFS, and FTZ.
• Assist with the implementation of new clients on current warehouse management system and set up initial processes for customer service activities and client invoicing
• Manage the accuracy and integrity of CFS, FTZ and other business documents throughout the document’s life cycle, which includes filing, retrieving and archiving
• Ensure invoice are accuracy and timely in accordance with the customer's most recent rate agreement.
• Assist in auditing cost sheets to ensure AS400 entries are accurate and that all back up supporting documents for invoicing are filled correctly
• Ability to coordinate and carry out warehouse and gateway activities efficiently.
• Help support and resolve transportation and invoicing issues with customers
• Communicate effectively with clients to ensure necessary information, reports, and status updates are provided
• Resolve customer issues within the warehouse SOP, customer rate agreement and company policy guidelines
• Provide cross-support and coverage when required
• Involved directly in billing activities
• Responsible for review and submission for approval of vendor payables.
• Performs other duties as assigned.

Qualifications:

• HS Diploma/GED required.
• Three (3) years of relevant operational warehouse experience
• Three (3) years or more of international freight forwarding and warehouse operations experience preferred
• Strong customer service, organizational & communication (written/oral) skills.
• Strong knowledge of MS Office skills (Microsoft Outlook, Word, PowerPoint), specifically with Excel.

Preferred Qualifications: CargoWise experience a plus. Excellent computer skills with experience in communicating with clients to ensure necessary information, reports, and status updates are provided.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $17 - $20/hr

Additional Details: Shift: Sunday- Thursday- 9am to 6pm

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.