Sr. VoIP Engineer

Procom Consultants Group; Houston (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading IT services provider is seeking a Senior VoIP Engineer to manage and optimize the enterprise voice network. The role involves overseeing IP-based telephone systems, providing technical direction, and ensuring uninterrupted service through proactive maintenance and troubleshooting. This position demands extensive experience and expertise in designing and supporting large-scale VoIP infrastructures.

Qualifications

• 7+ years of experience in VoIP and TDM-based voice networks.
• Hands-on experience with Cisco products (Unified Communications Manager, Gateways).
• Understanding of VoIP protocols like SIP and RTP.

Responsibilities

• Responsible for design, staging, and implementation of VoIP installations.
• Provides day-to-day support and troubleshooting for voice networks.
• Identifies capacity and performance issues to ensure service quality.

Skills

VoIP troubleshooting

IP-based telephone systems

Network troubleshooting

Education

Cisco CCVP

Tools

Cisco Unified Communications Manager

Cisco Voice Gateways

Cisco Routers

Cisco Switches

Job description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

Job Description

Senior VoIP Engineer -On behalf of our client in the maintenance and repair services industry, Procom Services is looking for one Senior VoIP Engineer.

Senior VoIP Engineer Job Details

• Serves as the subject matter expert and is responsible for all aspects of IP-based telephone systems for the enterprise voice network
• Provides strategic technical direction, roadmap design, installation, and configuration of all IP-based PBX telephone systems/services
• Responsible for design, staging, configuration, implementation, and support for VoIP installations as necessary
• Provides day-to-day support, proactive maintenance, and performs independent complex system troubleshooting
• Practices telephony asset management, including maintenance of component inventory and related documentation and technical specifications information
• Identifies capacity and performance issues to ensure uninterrupted service
• Assists the Senior Network Engineer in planning, design, tasks, and projects as needed
• 7+ years of experience designing, configuring, and implementing enterprise-class VoIP and TDM-based voice networks
• Hands-on experience with voice and data products including Cisco Unified Communications Manager / Call Manager (ver 11 preferred) , Cisco Voice Gateways, Cisco Unified Border Elements (CUBEs), and Survivable Remote Site Telephony (SRST) functionality, VoIP troubleshooting tools, Cisco Routers and Cisco Switches
• Understanding of Voice/VoIP service provisioning methods, service delivery, SLA metrics, and procedures
• 7+ years of experience designing, configuring and troubleshooting large enterprise MPLS converged (voice, video & data) networks
• 7+ years of demonstrated ability supporting complex voice, video and data converged networks
• Experience implementing QoS/CoS policies and priority queuing - WAN & LAN
• Understanding of VOIP protocols and Codecs SIP, RTP, T.38 G.711 G.729.a, H.323
• Minimum of current Cisco CCVP required Willing to work overtime and on-call as necessary to meet organizational needs

Senior VoIP Engineer Nice to Have Skills

· Understanding of enterprise architectures, routing, and transport protocols IPSLA & Netflow monitoring/management

July 2016

Direct Hire

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.