Sr. UX Researcher

NBCUniversal; New York (NY); Hybrid; USD 150,000 - 195,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Tuition reimbursement

Job summary

NBCUniversal is seeking a Senior Researcher for Commerce and Growth User Experience to define Peacock’s commercial product experiences. The role requires managing commerce research, collaborating with teams across Product, Design, and Marketing to validate product decisions.

With 7+ years of experience in consumer product research, the ideal candidate will have strong analytical skills and the ability to communicate findings effectively. Candidates should be adept in both qualitative and quantitative research methodologies.

This hybrid position offers a competitive salary range of $150,000 – $195,000, along with company-sponsored benefits including medical, dental, and tuition reimbursement.

Qualifications

• 7+ years of experience in consumer product research or insights.
• Expertise in design and execution of research methodologies.
• Strong analytical and communication skills.

Responsibilities

• Consult with partners on research questions and methodologies.
• Conduct research across product lifecycle using various methods.
• Craft memos and reports that communicate insights effectively.

Skills

Consumer product research

Qualitative and quantitative analysis

Strong analytical skills

Communication skills

Presentation skills

Job description

Job Description

The Senior Researcher for Commerce and Growth User Experience will play a pivotal role in defining the future of Peacock’s commercial product experiences. The position will conduct and manage commerce research on the Product Research and Consumer Insight Team and will be a lead for commerce product and design teams— answering questions like: how do ideal new subscriber experiences differ across devices, how might subscribers want to manage their accounts, and how to best ensure the easy and flexible experiences needed for the future of streaming subscription management.

Reporting directly to the Vice President of User Research and Consumer Insights, they will collaborate with cross‑functional partners across Product, Design, Analytics, and Product Marketing, and will lead research validating and evaluating product decisions, as well as the work that gives shape to new commerce and growth initiatives.

Responsibilities

• Consulting cross‑functional partners on their research questions and selecting the right methods and tools to answer them.
• Conducting research across the product lifecycle via unmoderated prototype tests, lab studies, online interviews, observational tests, surveys, benchmark studies, diary studies, and more.
• Crafting memos and reports that deliver clear insights, surface timely signals, clearly communicate key learnings, and drive actionable recommendations.
• Owning and evolving the design research enablement program, including training, tools management, and ongoing research process consulting to help non‑researchers gather the data they need to confidently make decisions.
• Working closely with other insight teams, analytics, and strategy partners to deliver a holistic view of product performance, subscriber needs, and opportunities.
• Leveraging innovative research methodologies and AI‑enabled tools to streamline and scale repeatable workflows.
• Managing relationships with external research agencies and vendors, ensuring high‑quality deliverables and optimal resource allocation.
• Championing a consumer‑centric mindset throughout the organization.
• Staying abreast of industry trends and emerging technologies.

Qualifications

• 7+ years of experience in consumer product research or consumer insights for e‑commerce or subscription products, or a related industry.
• Expertise in designing, executing, and analyzing a wide range of qualitative and quantitative methodologies.
• Experience adapting research methodologies for benchmarking or iterative testing.
• Deep understanding of the strengths and weaknesses of different research methods and when and how to apply them.
• Experience enabling and advising others in research best practices.
• Demonstrated success using data and insights to influence business decisions and impact product direction.
• Skilled at digging into data to identify insights beyond what’s visible on the surface and connecting findings back to underlying questions.
• Strong analytical skills with the ability to combine insights across consumer research with behavioral data insights.
• A genuine passion for entertainment and media, and a deep curiosity about culture and trends as they relate to products and user experiences.
• Proficiency in qualitative and quantitative analysis, as well as basic data visualization.
• Experience thriving in a highly dynamic, matrixed organization.
• Strong communication skills with proven ability to synthesize crucial insights and influence key stakeholders.
• Comfortable working independently and driving initiatives, while collaborating closely with partners.
• Balancing ownership of multiple projects simultaneously, and leading broader initiatives.
• Demonstrated ability to exercise strong judgment in ambiguous situations.
• Exceptional presentation and storytelling skills.
• Familiarity with emerging technologies and AI‑enabled tools, with the ability to apply them pragmatically to streamline and improve research approaches, workflows, and visualizations.

Additional Requirements

• Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week.
• This position is eligible for company‑sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Salary range: $150,000 – $195,000 (bonus and long‑term incentive eligible).

EEO Statement

By designating equal opportunity, NBCUniversal provides a non‑discriminatory environment for all applicants. Applicants are protected by law from discrimination based on race, color, religion, gender, age, national origin, disability, sexual orientation, veteran status, and other protected categories as defined by applicable law.

Accommodations

Individuals with a disability or veteran status requiring support throughout the application and recruitment process may request reasonable accommodation. Contact [e-mail].