Sr. Transportation Claims Consultant

Acrisure; Grand Rapids (MI); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision insurance

Life and disability insurance

401(k) with vesting

HSA and FSA options

PTO and holidays

Maternity/paternity leave

Legal plan options

Pet insurance

Employee discounts

Zusammenfassung

Acrisure in Grand Rapids is seeking a Senior Claims Consultant to act as a strategic risk advisor for clients and service teams, using claims data to shape policies and risk practices. You will lead risk management initiatives and advise on pre- and post-loss processes, driving improvement across client programs.

You will collaborate with Account Managers, Executives, and cross-functional teams to reduce losses and enhance service.

Qualifikationen

• Strong organizational and workflow management skills.
• Comfortable in an electronic environment with strong computer skills.
• Strong working knowledge of Microsoft Office Products.
• Excellent verbal and written communication skills.
• Excellent people skills and ability to work well in a team environment.

Aufgaben

• Subject matter expert for claims management and risk advisory services
• Lead policy changes for pre- and post-loss processes (including setup, workers' compensation, and compliance)
• Conduct face-to-face client claim reviews and quarterly strategy meetings
• Design and deliver claims training as needed
• Oversee claims processing, management, and prevention for clients; act as liaison between insurer and insured
• Proactively advise AMs, AEs, and Client Advisors on claims and open files status
• Educate service teams and clients on claims topics via training and publications
• Respond to inquiries in a timely professional manner
• Maintain confidentiality and comply with laws; foster positive team-client relationships
• Coordinate with Marketing, Employee Relations, Safety, Risk Management, and Process Improvement resources

Kenntnisse

Claims management

Client advisory

Communication skills

Team collaboration

Microsoft Office

Organizational skills

Electronic work environment

Jobbeschreibung

Overview

As a Senior Claims Consultant, you act as a strategic risk advisor for clients and service teams, using claims data to shape policies and risk practices. You will lead risk management initiatives and advise on pre- and post-loss processes, driving improvement across client programs. You collaborate with Account Managers, Executives, and cross-functional teams to reduce losses and enhance service. This role offers impact by influencing policy, training, and claims strategy within a growth-centric fintech-insurance ecosystem.

Compensation / Benefits

• Comprehensive medical, dental, and vision insurance
• Life and disability insurance; fertility benefits
• 401(k) with immediate vesting; HSA and FSA options
• Paid time off and holidays; EAP; Calm app
• Maternity and paternity leave; legal plan options
• Pet insurance and employee discount programs

Responsibilities

• Subject matter expert for claims management and risk advisory services
• Lead policy changes for pre- and post-loss processes (including setup, workers' compensation, and compliance)
• Conduct face-to-face client claim reviews and quarterly strategy meetings
• Design and deliver claims training as needed
• Oversee claims processing, management, and prevention for clientsAct as liaison between insurer and insured; mediate disputes with follow-up
• Proactively advise AMs, AEs, and Client Advisors on claims and open files status
• Educate service teams and clients on claims topics via training and publications
• Respond to inquiries in a timely professional manner
• Maintain confidentiality and comply with laws; foster positive team-client relationships
• Coordinate with Marketing, Employee Relations, Safety, Risk Management, and Process Improvement resources

Key requirements

• Willingness to participate in self-development or technical classes
• Strong organizational and workflow management skills
• Comfortable in an electronic environment with strong computer skills
• Strong working knowledge of Microsoft Office Products
• Excellent verbal and written communication skills
• Excellent people skills and ability to work well in a team environment

• strong communication
• team collaboration
• professionalism
• Microsoft Office
• electronic work environment
• claims analytics