Sr. Telecommunications Specialist

SMS Data Products Group, Inc.; Battle Creek (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

SMS Data Products Group, Inc. is hiring a Sr. Telecommunications Specialist to support the BIM contract on site at the Air National Guard location.

This role provides on-site Tier 2 support augmenting CS personnel in operating legacy NIPR and SIPR Base Area Network infrastructure. Responsibilities include fielding network equipment, troubleshooting, configuring devices, monitoring performance, and handling EITSM tickets from system administrators and focal points.

Qualifications

• 7+ years in telecommunications or network operations.
• Must hold DoD Secret clearance and CompTIA Security+.
• A+ certification or equivalent required.

Responsibilities

• Provide on-site Tier 2 support augmenting CS personnel operating legacy NIPR and SIPR Base Area Network infrastructure.
• Field and troubleshoot network equipment, configure devices, monitor performance, and collect data.
• Respond to EITSM tickets from Client System Administrators and Communications Focal Point staff.
• Install, maintain, and repair telecommunications equipment including switches, routers, and wireless APs.
• Perform ISP/OSP troubleshooting and repair activities.
• Apply security patches per vendor guidance and maintain CM.
• Coordinate with BIM Tier 3/4 engineering support and base CS leadership.
• Support change management per TO 00-33A-1100 and SOPs; participate in configuration control board meetings.
• Available on-call 24/7 for contingency operations and crisis response as mission essential.
• Work closely with CS Network Control Center personnel.

Skills

Telecommunications systems experience

Network operations

On-site support

Education

CompTIA Security+ CE

CompTIA A+ CE

DoD Secret security clearance

Job description

SMS is hiring a Sr. Telecommunications Specialist to support our Base Infrastructure Modernization (BIM) contract on site at the Air National Guard location. This position provides on-site Tier 2 support augmenting Air National Guard Communications Squadron (CS) personnel in operating legacy NIPR and SIPR Base Area Network infrastructure.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

This role is a temporary role for 9-12 months.

Job Responsibilities

• Provide on-site Tier 2 support augmenting Air National Guard Communications Squadron (CS) personnel in operating legacy NIPR and SIPR Base Area Network infrastructure


• Perform shared Tier 2 duties including fielding network equipment, troubleshooting network equipment, configuring network devices, monitoring network performance, and collecting network performance data


• Respond to Enterprise IT Service Management (EITSM) tickets and service calls from Client System Administrators, Functional System Administrators, and Communications Focal Point personnel


• Install, maintain, and repair telecommunications equipment and infrastructure including network switches, routers, wireless access points, and fiber optic systems


• Perform Inside Plant (ISP) and Outside Plant (OSP) troubleshooting and repair activities


• Execute security patching per vendor guidance and maintains configuration management


• Operates under tactical command and control of base CS while coordinating with BIM Vendor Tier 3/4 engineering support


• Support change management processes following TO 00-33A-1100 and local standard operating procedures


• Participate in configuration control board meetings


• Available on-call 24/7 for contingency operations and crisis response as mission essential personnel


• Work closely with CS Network Control Center personnel

Required Qualifications

• Minimum 7 years of experience in telecommunications systems, network operations, or related field


• CompTIA Security +CE


• CompTIA A +CE certifications or equivalent required


• DoD Secret security clearance required

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.