Sr. Technology Product & Program Manager

Homes for Heroes®; Minneapolis (MN); Remote; USD 120,000 - 180,000; Full time

Job summary

Homes for Heroes seeks a Senior Technology Product & Program Manager to drive the tech roadmap, with Salesforce at its core, delivering measurable business value. You will translate business needs into requirements, manage major initiatives, and oversee external partners and Jira priorities.

You will lead a collaborative culture through leadership, coaching, and accountability, ensuring solutions meet mission-driven goals while enabling adoption across the organization.

Qualifications

• Minimum 7 years in technology product/program management or business analysis.
• Salesforce expertise as product owner or program manager.
• Experience leading enterprise technology initiatives and delivery outcomes.
• Proficient in Jira-based prioritization, reporting, and capacity planning.
• Vendor management experience with external partners and SOWs.
• Strong communication, collaboration, and change management skills.

Responsibilities

• Own large technology initiatives from requirements through build, acceptance, release and adoption.
• Lead project management: timeline, risks, dependencies, and daily progress.
• Own the Jira board and executive reporting with accurate status and metrics.
• Manage intake, initiative registry, and prioritization recommendations.
• Drive change enablement, training, and adoption of delivered solutions.

Skills

Salesforce

Agile delivery

Stakeholder management

Education

Bachelor’s degree or equivalent

Tools

Jira

Confluence

Power BI

Job description

General Summary

Homes for Heroes gives back to the heroes who serve our communities—military members, veterans, firefighters, law enforcement, healthcare professionals, and teachers. Since 2009, our network has helped tens of thousands of heroes buy, sell, and refinance homes while returning millions in Hero Rewards.

We’re seeking an experienced Senior Technology Product & Program Manager to help drive our next stage of growth. This hands‑on role manages the delivery of the technology roadmap, from business requirements through implementation and adoption, with Salesforce as our core platform.

You’ll translate business needs into actionable requirements, lead major initiatives, manage external development partners, oversee Jira priorities, and ensure solutions deliver measurable business value. Just as importantly, you’ll foster a collaborative development culture through leadership, coaching, and accountability.

If you’re a strategic thinker who thrives on ownership, hands‑on execution, and making technology work for a meaningful mission, we’d love to meet you.

Essential Duties and Responsibilities

Business Partnership and Requirements

• Conduct requirements and process discovery with business stakeholders for every significant initiative. Understand and document the current and future state, separate problems from the proposed solution, and document what the business actually needs
• Secure a named business owner for every product and feature, and hold that owner to a written requirement with acceptance criteria agreed before build begins
• Manage acceptance: coordinate testing against the pre‑written criteria and obtain the business owner's signature. This role runs the acceptance process and does not sign it
• Maintain the requirements record and process documentation to a standard a third party could pick up

Product, Program, and Portfolio Management

• Own project/product for the organization’s larger technology initiatives from requirement through build, acceptance, release and adoption, and answer for the outcome
• Run the project management on those larger initiatives: timeline, risk log, dependencies, and the day‑to‑day push that keeps them moving
• Own the Jira board as the delivery system of record clean, current, and detailed enough that the reporting above it can be trusted
• Own the executive reporting: keep the Executive Project Dashboard current every active initiative with a status, priority, health rating, target date, named business owner, named assignee and a link to its ticket and issue a written summary to leadership every Friday covering what moved, what slipped and why, what is off track and what is being done about it, and what decisions are needed
• Own intake and the initiative registry; maintain a single current view of what has been requested, what is in flight, and what has been declined or deferred
• Produce prioritization recommendations to the CIO, supported by business impact, effort judgment from the architecture function, and current delivery capacity
• Own delivery metrics and capacity reporting, so that prioritization is made against real capacity
• Lead change enablement and adoption for what the function delivers: communication, training coordination, and confirmation that the change was actually taken up

Vendor and Partner Management

• Direct the day‑to‑day delivery of technology partners and contracted resources: scope and manage statements of work, run quarterly business reviews, review utilization reporting, and hold partners to their commitments
• Own requirements and sequencing for each business function moving off the legacy custom application estate, directing contracted business analysis capacity engaged for that work

Data Governance and Compliance

• Own metric and key performance indicator definitions and the data dictionary, and business side data governance, so that reported numbers mean the same thing across the organization
• Own the compliance calendar and remediation tracking, coordinating with the security and governance partner on evidence, findings and due dates

Knowledge, Skills, and Abilities Required

• Experience: Minimum 7 years of progressive experience in technology product management, program management, or business analysis, including ownership of enterprise technology initiatives, or an equivalent combination of education and experience
• Salesforce expertise: Strong working knowledge of Salesforce as a product owner, business analyst, or program manager, including data models, workflows, automation, permissions, and reporting. Hands‑on administration experience is not required.
• Product and program management: Demonstrated ability to lead technology initiatives from requirements through implementation, testing, and adoption, including managing schedules, risks, dependencies, and outcomes.
• Business analysis: Strong requirements gathering, process analysis, and documentation skills, including defining acceptance criteria and working with business stakeholders to ensure solutions meet their needs.
• Portfolio management and reporting: Experience with Jira, project prioritization, capacity planning, and executive reporting, including communicating risks, trade‑offs, and recommendations.
• Vendor management: Experience managing external technology partners, statements of work, delivery commitments, and vendor performance.
• Leadership and collaboration: Ability to build trusted relationships, influence without direct authority, facilitate decisions, and hold stakeholders and partners accountable.
• Communication and adaptability: Excellent written and verbal communication, sound judgment, and the ability to work independently in a small, remote technology organization. Familiarity with agile delivery practices and change management.

Preferred Qualifications:

• Relevant certifications such as Salesforce Administrator, PMP, or product ownership/business analysis credentials.
• Experience with Salesforce implementation partners, Jira administration, Confluence, and automated portfolio reporting.
• Experience modernizing legacy applications and transitioning functionality to SaaS or platform‑native solutions.
• Experience with data governance, KPI definitions, analytics, and reporting tools such as Power BI or Tableau.
• Experience with contact center or conversation intelligence technology implementations.
• Experience in membership, affiliate network, franchise, or nonprofit organizations.
• Familiarity with technology‑related compliance and remediation activities.

Physical Requirements:

• This position is expected to be worked within core business hours and occasionally requires participation in after‑hours of work for special events.
• This is a 100% remote position available to candidates residing in: Arizona, Colorado, Illinois, Indiana, Florida, Minnesota, Nevada, North Carolina, South Dakota, Texas, and Virginia
• Must have reliable high‑speed internet capable of supporting an omnichannel communication solution, and a dedicated and professional home office environment is required.
• There are no special physical demands. The role includes periods of computer work that may require sitting for extended periods of time.