Manager, Planning & Scheduling- 1st Shift (Onsite)

MSD Malaysia; West Point (PA); On-site; USD 120,000 - 180,000; Full time

Job summary

MSD Malaysia seeks a capable Manager to lead Global Clinical Packaging Operations at the West Point, PA facility, coordinating technicians and ensuring compliant, timely packaging of clinical products across sites. You will drive problem solving, coach shopfloor staff and partner with quality to resolve deviations while aligning with CSO and GCS strategic priorities.

The role requires strong leadership, critical thinking, and excellent communication across functions to deliver quality finished

Qualifications

• Risk-based decision making: identify and analyze problems, select best actions.
• Strong leadership and management experience with cross-functional teams.
• Effective verbal and written communication and interpersonal skills.

Responsibilities

• Direct packaging operations on the shop floor with gowning requirements.
• Schedule staffing and maintenance to ensure timely production.
• Ensure compliance with cGMPs and regulatory requirements; escalate issues.
• Hire, train and coach team members and provide performance feedback.
• Review production orders and SOPs; support quality risk assessments.

Skills

Risk-based decision making

Leadership & management

Verbal & written communication

Cross-functional collaboration

Education

Bachelor's degree in Science/Engineering

Associate's degree in Science/Engineering

High school diploma with 8+ years experience

Job description

Job Summary

We are seeking a dedicated employee to support Global Clinical Supplies Operations at our West Point, PA facility. The Manager within Clinical Packaging Operations is responsible for providing direction and oversight to clinical packaging technicians (CPTs) that execute primary and secondary packaging in support of our clinical pipeline. In Global Clinical Supply, we are partnering across our internal packaging facilities, external contract manufacturers and suppliers to create an interdependent global manufacturing network committed to deliver a compliant, reliable supply of clinical finished goods to clinical sites and patients on time, every time, across the globe. The individual is expected to embody enterprise leadership skills to coach the shop floor and enable the execution of packaging completion to meet the West Point Packaging, Clinical Supply Operations (CSO) and Global Clinical Supply (GCS) strategic priorities. The manager maintains compliance and ensures execution excellence through making problems visible, removing obstacles and installing the right solutions to enable reliable supply. This role partners with the shopfloor specialists to ensure that products are manufactured and tested according to approved processes and comply with all applicable regulatory and internal requirements. The qualified candidate must demonstrate strong critical thinking and scientific acumen to assist with troubleshooting of processes and systems. Excellent leadership capabilities, including cross-functional collaboration, written and verbal communication skills, structured problem solving, disciplined decision-making, and talent management are required.

Primary activities

Directly leads activities in the packaging IPT. This requires shopfloor presence and gowning. Coordinates and directs a team of clinical packaging technicians Micro level scheduling to ensure personnel assigned to jobs as well as availability of maintenance, environmental monitoring and other scheduling needs directly pertaining to shopfloor execution Ensure personnel operate within established policies/procedures of our Company and in compliance with cGMPs and all applicable government regulations. Escalate compliance and product quality concerns within packaging and coordinate with quality to resolve. Responsible for hiring and ensuring personnel are trained and performing per expectations. Manage and coach the team (direct and indirect reports) to deliver strong results while developing individual and team capabilities. Provide feedback to functional service providers (FSPs) for their staff performance. Acquire and maintain technical process knowledge relevant to operations. Ensure that documentation and products manufactured comply with all applicable standards and procedures, and governing regulations. Proactively identify and implement continuous improvement actions to solve problems and implementation corrective and preventative including but not limited to reducing deviations, reducing lead-time, increasing utilization and efficiency, improving safety and eliminate waste, while maintaining compliance. Review and approve production orders, standard operating procedures (SOPs) and other shopfloor centric documentation. Ability to serve as a subject matter expert to support quality risk assessment and other quality management system support

Minimum Education Requirements and Experience

Bachelor's Degree in Science, Engineering, or another technical field with four (4) or more years’ experience in a functional area, such as Operations, Quality, Technical Operations, Technology, Engineering, Maintenance, and/or Supply Chain within pharmaceutical manufacturing OR Associate’s degree in science, Engineering, or another technical field with six or more (6) years’ experience in a functional area, such as Operations, Quality, Technical Operations, Technology, Engineering, Maintenance, and/or Supply Chain OR High school diploma with eight (8) or more years experience in a functional area, such as Operations, Quality, Technical Operations, Technology, Engineering, Maintenance, and/or Supply Chain

Required Experience and Skills

Experienced in risk based Decision Making- Identifying and understanding problems and opportunities by gathering, analyzing and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences. Demonstrated leadership and management experience working with cross-functional teams on objectives to deliver on Key Performance Indicators Inclusion- ability to create an engaged workforce using Inclusion as the How and resolve minor conflicts to enable stronger execution and collaboration among the team Evidence of good verbal and written communication skills, i.e., effective presentation of concepts and ideas, as well as strong interpersonal skills

Preferred Experience and Skills

Manufacturing Operations supervisory experience; Minimum one (1) concurrent years’ experience managing direct reports. Working Across Sites and Functions – Must possess excellent interpersonal, communication, collaboration, and negotiation to win as one team Talent Growth/Coaching/Development- Demonstrated ability to build knowledge/capability and help highlight individuals’ strengths as well address unsatisfactory performance Demonstrated experience with quality systems such as deviation management and quality risk management Knowledge and practice with MPS/Lean/Six Sigma/8 Step Problem Solving/Tier #MSJR #eligibleforERP GCScareers Required Skills: Clinical Supplies Management, Clinical Supply Chain Management, Driving Continuous Improvement, Operational Compliance, Performance Metrics, Process Improvements, Progress Monitoring, Team Coaching, Team Training, Vendor Management Preferred Skills: Continuous Improvement, Leadership, Manufacturing Operations US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

San Francisco Residents Only

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Employment Details

Employee Status: Regular
Relocation: No relocation
VISA Sponsorship: No
Travel Requirements: 10%
Flexible Work Arrangements: Not Applicable
Shift: 1st - Day
Valid Driving License: No
Hazardous Material(s): n/a

Job Posting End Date

Job Posting End Date: 10/8/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Company Profile

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.