Sr. Technician, Operations (1st Shift) - Onsite

MSD Malaysia; West Point (PA); On-site; USD 64,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid holidays

Vacation & sick days

Job summary

Merck & Co., Inc. seeks a Room Lead for Clinical Packaging operations at the West Point, PA facility. Lead a team of packaging technicians through GMP-compliant clinical packaging, labeling, and documentation, ensuring safe operations and adherence to SOPs.

The role emphasizes hands-on training, rapid problem-solving, and continuous improvement with a focus on quality and safety in a fast-paced environment. Eligible for annual bonus and comprehensive benefits.

Qualifications

• Minimum 1-year experience in GMP regulated environment.
• Attention to detail.
• Leadership experience to enable accountability for daily operations for a team of packaging technicians.
• Excellent communication skills.
• Professional interpersonal skills with ability to address minor disagreements.
• Demonstrate ability to coach, train, and mentor new or junior staff members.
• Maintain vision qualification (20/20 vision with correctives) for gross inspection as well as cleaning qualification.
• Ability to repetitively lift, carry, push and pull up to 50 lbs.
• Prior experience in SAP or other similar Manufacturing Execution System (MES) required.
• Ability to quickly learn new systems, equipment, and processes.
• Demonstrated problem-solving skills and a continuous improvement mindset

Responsibilities

• Oversee filling, labelling, and packaging of clinical packaging jobs.
• Coordinate and document de-packaging, packaging, labeling and sampling activities.
• Ensure GMP/SOP compliance, batch instructions, and safety in all tasks.
• Be accountable for daily output and product quality in primary and secondary packaging.
• Report and prevent potential quality events and non-conformances.
• Occasional overtime and weekend work may be required.
• Support collaboration across departments and teams.
• Train new employees and mentor junior staff.
• Handle controlled substances per SOP.
• Stage materials and manage environment-sensitive timing requirements.
• Set up, operate, disassemble and clean area equipment and rooms.
• Document transactions accurately in SAP and GDP-compliant records.

Skills

Coaching

Communication

GMP Compliance

GMP Training

Master Batch Records

Operations Support

Pharmaceutical Manufacturing

Production Scheduling

Teamwork

Technical Support

Education

High School Diploma or equivalent

Tools

SAP

Job description

Job Description

Job Description Job Description: Join our company and be part of a team that is at the forefront of delivering innovative health solutions. We are seeking a dedicated operations packaging operator to support Global Clinical Supplies Operations at our West Point, PA facility.

Room Lead Overview

This position is for a Room Lead who leads a team of Clinical Packaging Technicians to execute clinical packaging and labeling activities, including material, room and equipment staging, execution and documentation of operations, visual inspection of rooms and equipment post-cleaning, and room clearance and cleaning. Ability to perform all tasks related to clinical packaging with safety first, quality always, act with urgency and focus on what matters with mindset and behaviors. Lead hands-on training for new employees with coaching to enable initial qualification and day to day leading of packaging room activities.

Key Responsibilities

• Facilitate and oversee the execution of filling, labelling, and packaging of clinical packaging jobs.


• Coordinate, perform and document de-packaging, packaging, labeling and sampling activities


• Ensure other team members within room are performing tasks according to GMP/SOP, batch record instructions, and safety requirements in all activities


• Accountable to the daily output and product quality within execution of primary and secondary packaging of clinical studies according to internal specifications per Standard Operating Procedures (SOPs).


• Report and prevent potential quality events, non-conformance to GMPs/SOPs


• Occasional overtime and weekend work may be required


• Positive Interactions with employees within own department as well as frequent interactions with employees from other groups/departments


• Perform training for new employees and follows up on all daily business-related questions technicians have.


• Handling of controlled substances according to SOP.


• Stage materials for operations, handling products with restricted time out of environment requirements


• Coordinate, set-up, operate, disassemble and clean area equipment and rooms


• Ensures accurate documentation of transactions within SAP and paper documents in alignment with Good Documentation Practice (GDP)

Education

• High School Diploma or equivalent required

Experience & Skills

• Minimum 1-year experience in GMP regulated environment.


• Attention to detail


• Leadership experience to enable accountability for daily operations for a team of packaging technicians


• Excellent communication skills


• Professional interpersonal skills with ability to address minor disagreements


• Demonstrate ability to coach, train, and mentor new or junior staff members


• Maintain vision qualification (20/20 vision with correctives) for gross inspection as well as cleaning qualification


• Ability to repetitively lift, carry, push and pull up to 50 lbs. required


• Prior experience in SAP or other similar Manufacturing Execution System (MES) required


• Ability to quickly learn new systems, equipment, and processes


• Demonstrated problem-solving skills and a continuous improvement mindset (Make problems visible and bring forward solutions)

Job Category

Production & Operations Support

Job Classifications

• 6 - Default (AAP-United States of America)


• 7 - Operatives (semi-skilled) (EEO-United States of America)


• 8600 - Plant and system operators (OCC-United States of America)

The salary range for this role is: $63,800 - $100,400 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.

Required Skills

• Coaching


• Communication


• GMP Compliance


• GMP Training


• Master Batch Records


• Operations Support


• Pharmaceutical Manufacturing


• Production Scheduling


• Teamwork


• Technical Support

Preferred Skills

• Continuous Improvement


• Good Manufacturing Practices (GMP)


• Packaging Current Employees apply HERE

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.

As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.

For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: No Travel Required Flexible Work Arrangements: Not Applicable Shift: 1st - Day Valid Driving License: No Hazardous Material(s): n/a

Job Posting End Date: 10/9/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.