Sr. Technical Writer

Thornton Tomasetti; Madison (WI); On-site; USD 78,000 - 156,000; Full time

Job summary

Abbott in Madison, WI is seeking a Senior Technical Writer to create and update technical documents for instruments, automation, SOPs, study protocols, and training materials.

You will lead documentation projects, mentor other writers, collaborate with Regulatory, Quality, R&D, and cross-functional teams, and ensure compliance with ISO 13485 and 21 CFR 820. Travel up to 10% may be required.

Qualifications

• Bachelor’s Degree or GED with 4 years relevant experience.
• 7+ years of technical writing in engineering/biotech.
• 3+ years in regulated document control environment.
• 2+ years in equipment/hardware technical writing.
• Proficiency in Microsoft Office programs.
• Authorization to work in the United States without sponsorship.
• Ability to perform essential duties of the position.

Responsibilities

• Manage projects to create and evolve documentation with regulatory, quality, document users, and SMEs.
• Mentor and review documentation, providing editing suggestions.
• Create educational materials and host workshops for Abbott Cancer Diagnostics.
• Collaborate with internal departments to support document needs and gaps.
• Develop project schedules and deadlines and ensure timely delivery.
• Lead pre-review of drafts with SMEs and reconcile comments for accuracy.
• Work with cross-functional SMEs to understand product, audience, and documentation requirements.
• Present information clearly through text and graphics to aid reader understanding.

Skills

Technical writing

Regulated environment

Cross-functional collaboration

Documentation management

Microsoft Office

Education

Bachelor’s Degree in Biotechnology, Engineering, or Technical Communications

GED with 4 years of relevant experience

Tools

Oracle Cloud PLM

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life‑changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION: The Opportunity

The Senior Technical Writer is responsible for creating and modifying technical documents related to instruments and automation such as service procedures, user and service manuals, and training materials. The Senior Technical Writer is also responsible for creating and modifying technical documents related to test platforms and products, such as standard operating procedures (SOPs), study protocols, reports, and customer notifications. This role will compose clear technical documentation to explain complex information in a clear and concise manner and partner with engineering staff and scientists to ensure accuracy of process descriptions. The Senior Technical Writer leads documentation projects to ensure regulations and user needs are met.

What You’ll Work On Include, but are not limited to, the following:

• Managing projects to create and evolve documentation by hosting meetings with regulatory, quality, document users, and subject matter experts (SMEs).
• Acting as a mentor and resource to other technical writers, including reviewing documentation and providing editing suggestions.
• Creating educational materials and hosting workshops for other departments across Abbott Cancer Diagnostics.
• Engaging with internal departments as a consultant and supporting document creation and evolution.
• Engaging with internal departments and seeking to understand their documentation gaps and needs.
• Creating, adapting, and following project schedules and deadlines.
• Leading effective pre-review of draft documents with subject matter experts (SMEs) and reconciling comments to ensure accuracy and usability.
• Partnering with cross‑functional SME representatives from Technical Services, Regulatory Affairs, Quality, Systems Development, Operations, Research & Development (R&D), Abbott Cancer Diagnostics Laboratories, Metrology, Instrument Production, Sustaining Engineering, and others as required to obtain an in-depth understanding of the product, the audience, and the documentation requirements.
• Working collaboratively with document users and SMEs and owning the creation and evolution of applicable documentation.
• Determining the clearest and most logical way to present information and instructions for greatest reader comprehension; write and edit technical information accordingly.
• Creating and/or applying graphics and illustrations to support written content, increase users’ understanding, elaborate on, or complement technical writing.
• Producing high‑quality documentation that meets applicable standards and is appropriate for the intended audience.
• Writing, revising, editing, or updating instructions, technical information, and frequently asked questions, as necessary to aid users in performing a complex process without prior knowledge.
• Remaining current on product developments and document requirements.

Ability to deliver high quality documentation with attention to detail. Ability to quickly grasp complex technical concepts and make them easily understandable in text and images. Ability to write in explanatory and procedural styles for multiple audiences. Excellent written skills in English. Strong time management skills including prioritization. Excellent organizational skills including aptitude in multi‑tasking. Strong verbal communication and ability to collaborate cross functionally. Upholding company mission and values through accountability, innovation, integrity, quality, and teamwork. Ability to act with an inclusion mindset and model these behaviors for the organization. Supporting and complying with the company’s Quality Management System policies and procedures. Ability to maintain regular and reliable attendance. Ability to work designated schedule. Ability to lift up to 10 pounds for approximately 5% of a typical working day. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. Ability to comply with any applicable personal protective equipment requirements. Ability and means to travel between Abbott Cancer Diagnostics locations. Ability to travel 10% of working time away from work location; may include overnight/weekend travel.

Required Qualifications

• Bachelor’s Degree in Biotechnology, Engineering, Technical Communications, or field as outlined in the essential duties; or High School Degree/General Education Diploma (GED) and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s Degree.
• 7+ years of technical writing experience in an engineering or biotechnology field.
• 3+ years of experience working within a regulated document control environment.
• 2+ years of experience working in an equipment/hardware technical writing position.
• Proficiency in Microsoft Office programs.
• Authorization to work in the United States without sponsorship.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications

• Ability to author documents to comply with ISO 13485 and 21 CFR 820 regulations.
• Familiarity with Oracle Cloud PLM Product Lifecycle Management software.
• The base pay for this position is $78,000.00 – $156,000.00 In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Quality Assurance DIVISION: ONCO Cancer Diagnostics LOCATION: United States > Madison : 1 Exact Lane ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 10 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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