Sr Technical Services Application Scientist

Thornton Tomasetti; Madison (WI); On-site; USD 99,000 - 199,000; Full time

Job summary

Abbott is a global healthcare leader seeking a Sr. Application Scientist, Technical Services to provide expert technical support and lead product/process enhancements. On-site in Madison, WI, you will troubleshoot assay issues, design experiments, generate technical reports, and train customers.

You will collaborate across teams to guide new product launches and maintain high-quality service. The role requires a strong background in molecular biology, PCR, NGS, CAP/CLIA/FDA regulations, and data

Qualifications

• Bachelor’s Degree in Life Sciences or field as outlined in the essential duties.
• 10+ years of experience in the life sciences industry.
• 5+ years in molecular diagnostic or clinical laboratory.
• 5+ years in next generation sequencing.
• Advanced proficiency with molecular biology techniques and Real-Time PCR.
• Knowledge of CAP, CLIA, IVDR, and FDA regulations.
• Statistical and mathematical methods in biology/genetics.
• Proficiency in Microsoft Office.

Responsibilities

• Receive and document incoming customer communications.
• Troubleshoot customer questions related to reagents, consumables, and assay issues.
• Lead troubleshooting through root cause investigation and data analysis.
• Conduct bench level experiments across product areas.
• Prepare technical experiment reports and present to supervisors.
• Develop training materials and train customers.
• Coordinate with development/marketing for new product implementation.
• Communicate customer feedback to development for product design.
• Identify process gaps and implement improvements.
• Draft and distribute customer communications and bulletins.
• Lead complex projects and participate in core teams.
• Train and mentor team members.

Skills

Advanced data analysis

Molecular biology techniques

Real-Time PCR

Statistical methods

Microsoft Office

Independent work

Education

Bachelor’s Degree in Life Sciences

Job description

Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION: The Opportunity The Sr. Application Scientist, Technical Services will provide outstanding technical support to Abbott’s customers. This position will work individually or in collaboration with others to troubleshoot and resolve customer assay questions or issues in a timely manner. This position will lead projects to bring enhancements of current products and processes to the customer and participate in new product development and launch. This role is onsite in Madison, WI.

Responsibilities

• Receive and document incoming customer communications.
• Work cooperatively with the technical services team and internal functional departments to troubleshoot and resolve customer questions or requests related to reagents, consumables, and assay issues.
• Lead troubleshooting of customer issues through root cause investigation, experiment design, study execution, data analysis, and reporting.
• Conduct bench level experiments within several product areas.
• Prepare technical experiment reports with all technical specifications and information to present to the supervisor or project team.
• Lead development of training materials for internal and external customers and train customers.
• Coordinate with the development and marketing teams for proper implementation of new products to provide technical input and participate in decisions affecting project plans and experimental design.
• Prepare detailed technical protocols.
• Communicate the customer feedback for product requirements to the development team for better designs and implementation of new and existing products.
• Identify gaps in processes, make recommendations, and implement change.
• Draft and distribute the content of customer communications, customer notifications, and technical or service bulletins.
• Identify, contribute, implement, and report on improvements in processes and products.
• Contribute ideas or drive improvements to team processes.
• Lead complex level projects, sit on core teams, and participate with complex projects.
• Develop white papers.
• Direct customer interactions to problem solve and facilitate enhancement generation.
• Train and mentor team members.
• Summarize and document troubleshooting activities or technical summary.
• Ability to communicate clearly, frequently, and accurately in person, via the telephone, or by email.
• Ability to work independently.
• Apply advanced analytical and troubleshooting skills.
• Apply strong communication and organizational skills.
• Apply high complexity problem-solving abilities to provide technical input, design experiments, propose product enhancement ideas and voice of customer (VOC).
• Ability to maintain confidentiality of sensitive information.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work designated schedule.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to work on a computer and phone simultaneously.
• Ability to use a telephone through a headset.
• Ability to travel 35% of working time away from work location, may include overnight/weekend travel.

Required Qualifications

• Bachelor’s Degree in Life Sciences or field as outlined in the essential duties.
• 10+ years of experience in the life sciences industry.
• 5+ years of experience working in a molecular diagnostic or clinical laboratory.
• 5+ years of experience working in next generation sequencing.
• Demonstrated advanced proficiency or coursework with molecular biology techniques and Real-Time- polymerase chain reaction (PCR) Assays.
• Demonstrated advanced knowledge of clinical lab regulations for computer aided planning (CAP), clinical laboratory improvement amendments (CLIA), invitro diagnostic regulation (IVDR), and food and drug administration (FDA).
• Demonstrated understanding of statistical and mathematical methods in biology or genetics.
• Advanced data analysis skills and analytical aptitude.
• Proficiency in Microsoft Office programs, such as Word, Excel, PowerPoint, Outlook, Access, and OneNote.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• 7+ years of experience in a Biotech/Medical Device field working in a regulated environment, e.g., CAP, CLIA, ISO 13485, FDA GMP, or USDA.
• 7+ years of experience working within Quality System Regulations.
• 5+ year of experience working in a technical support function.
• Experience working in Next Generation Sequencing (NGS).

Job Details

• JOB FAMILY: Operations Quality
• DIVISION: ONCO Cancer Diagnostics
• LOCATION: United States > Madison : 1 Exact Lane
• ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Keyboard use (greater or equal to 50% of the workday)
• The base pay for this position is $99,300.00 – $198,700.00

Equal Opportunity

• Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
• EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
• EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

About Abbott

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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