Manager Documentation Services

Abbott; Chicago (IL); On-site; USD 99,000 - 199,000; Full time

Benefits offered by this job

Free medical coverage

Strong retirement match

Tuition reimbursement

Education benefit

Job summary

Abbott is seeking a Manager Documentation Services for the Lake Forest, IL Core Lab, to lead and execute documentation management supporting new product development and manufacturing.

You will oversee document control, change management, design and drafting, and publications to comply with FDA, GMP, ISO, and global regulations, while driving continuous improvement and operational excellence with Quality, Manufacturing, Development, and Legal teams.

Qualifications

• Bachelor’s degree in Engineering, Science, or related field.
• 10+ years progressively responsible documentation management experience.
• Strong leadership skills to manage a department.

Responsibilities

• Manage daily department activities and set priorities.
• Ensure employee compliance with Abbott and Division policies.
• Define and allocate resources to meet project schedules.
• Exercise judgment in planning and organizing work; monitor performance and report status.
• Develop and control department budget.
• Ensure documentation activities meet ISO and 21 CFR 820 requirements.
• Coordinate documentation change control across facilities globally.
• Provide documents and history records for regulatory audits.

Skills

Leadership experience

Documentation management

Regulatory compliance

Project coordination

Education

Bachelor's degree in Engineering, Science, or related field

Tools

EDM software

Document control systems

Job description

JOB DESCRIPTION

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

Job Summary

This position works out of our Lake Forest, IL location in the Core Lab, Diagnostics Division. We’re empowering smarter medical and economic decision‑making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. The Manager Documentation Services is responsible for leading and executing documentation management activities that support new product development and manufacturing operations. Oversees document control, change management, design and drafting, and technical publications while ensuring compliance with FDA, GMP, ISO, and other global regulatory requirements.

Serves as a key leader in the implementation and maintenance of the Electronic Document Management (EDM) program, coordinates documentation efforts for new product introductions, and provides support to division‑wide documentation systems. Partners closely with Quality, Manufacturing, Development, and Legal teams to drive compliant documentation practices, operational excellence, and successful business outcomes.

Responsibilities

• Manages the daily activities of the department by establishing priorities, work schedules, problem solving, and customer service. Setting goals ensures that they are met and are responsible for continuous process improvement.
• Ensures employee compliance with Abbott and Division policies.
• Defines and allocates resources needed to meet established project schedules.
• Exercises judgment in planning and organizing work; monitors performance and reports status.
• Develops and controls department budget.
• Ensures documentation activities are in compliance to ISO and 21CFR 820 Quality System Regulation.
• Developing process flows to coordinate documentation change control activities between facilities in the globally.
• Conducts research for Legal Department during litigation.
• Responsible for maintenance and control of Device Master Record.
• Provides documents and history records regarding Device Master Records during regulatory audits.
• Troubleshoots, resolves, and/or facilitates resolution of problems including identifying causes to prevent re‑occurrence.
• Hires and retains a diverse, highly qualified staff and provides ongoing performance feedback.
• Maintains a safe and professional work environment.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Required Qualifications

• Bachelors degree in Engineering, Science, or a related field, or an equivalent combination of education and work experience.
• Minimum 10 years progressively more responsible documentation management experience including broad knowledge in the field of new product introduction, drafting and electronic data management is required.
• Requires highly developed leadership skills/experience sufficient to assume the responsibilities of this management position.

Preferred Qualifications

• Must be skilled at delegation, follow‑up, database management tools, document control procedures, and team building.
• Experience working in a broader enterprise/cross division business unit model preferred.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Strong leadership skills, including the ability to set goals and provide positive and constructive feedback respectfully to build positive relationships and improve business results.
• Ability to work effectively within a team in a fast‑paced changing environment.
• Multi‑tasks, prioritizes and meets deadlines in timely manner.
• Strong organizational, planning, and follow‑up skills and ability to hold others accountable.

Job Details

The base pay for this position is $99,300.00 – $198,700.00. In specific locations, the pay range may vary from the range posted. JOB FAMILY: Quality Assurance DIVISION: CRLB Core Lab LOCATION: United States > Lake Forest : CP01 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 5% of the time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Equal Opportunity

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.

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