Sr. Technical Specialist

New Jersey Transit Corporation; Newark (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

New Jersey Transit Corporation seeks an experienced IT professional to design, develop, test, and support 24/7 POS and fare collection systems across NJ TRANSIT and partner agencies. You will work with vendors and internal teams to resolve technical and accounting issues and ensure accurate data flows into revenue systems.

The role includes maintaining fare tariffs databases, updating user access, and participating in committees to advance fare technology with a focus on PCI compliance and

Qualifications

• Associates Degree in Computer Science or related area, or equivalent, and five (5) or more years of technical business experience operating complex on-line software applications.

Responsibilities

• Participate in design, development, testing, implementation, and support of 24/7 POS and Fare Collection Systems.
• Provide support to TVM, TOM, OBV, PV network for NJ TRANSIT and partner agencies.
• Collaborate with vendor and Revenue Accounting staff to solve technical and accounting issues.
• Correct polling issues to ensure data flows into Xms, RACS & RRASS for month-end closing.
• Manage development, testing and implementation of new functional specifications with NJ Transit and vendors.
• Maintain fare tariffs databases and coordinate fare changes across systems with external carriers.
• Update user files and GUI files; manage user access and PCI Compliance.
• Participate in fare collection technology committees to stay proficient.
• Configure database for new CTA staff locations and provide training.

Skills

POS systems

Fare collection

SQL

Vendor coordination

Agile

Education

Associates Degree in Computer Science or related field

Tools

Trello

Jira

Footprints

Job description

The specifications outlined are intended to present a descriptive list of the range of duties

performed by employees in this position. The specifications are not intended to reflect all duties

performed within the job.

• Participate in the design, development, testing, implementation, and support of 24/7 Point of Sale (POS) And Fare Collection Systems. Provides support to TVM, TOM, OBV, PV network for NJ TRANSIT and partner transportation agencies.
• Work closely with vendor, Rail and Bus Operations Management, ticket agents and Rail & Bus Revenue Accounting staff to solve technical and accounting issues.
• Correct polling issues to ensure all data flows correctly into Xms, RACS & RRASS for month end closing for Revenue Accounting and Finance Departments.
• Manage the development, testing and implementation of new functional specifications with various NJ Transit and vendor for new fare modernization program.
• Maintains and updates Rail, Bus and Light Rail fare tariffs databases when necessary for fare increases/changes. Work with SEPTA, Metro North, and private bus carriers to ensure fares are correctly implemented throughout the system. Designs new ticket type layouts when necessary.
• Update and maintain the Xms user file & GUI files for accurate users and files for internal & external auditors. Schedule Org D/L as needed for new users, retired users, and employees no longer with the company. Ensure user database meets PCI Compliance.
• Participates in internal and external fare collection technology committees to maintain proficiency in fare collection methods and technologies.
• Configure database for new bus Commissioned Ticket Agents (CTA’s) which contract with NJ Transit. Perform site visits to inspect locations and proper fit of equipment. Provide training to new CTA staff.

Education, Experience and Qualifications

• Associates Degree in Computer Science or related area, or equivalent, and five (5) or more years of technical business experience operating complex on-line software applications, especially smart phone based mobile and application developer platform applications. One year of related work experience can be substituted for each year of education required.

Knowledge and Skills:

• Proficiency in Microsoft Office applications required.
• Detailed knowledge of all NJ TRANSIT fare collection policies and procedures, the xPanded Management System applications, and hardware and software functionality.
• Knowledge in fare collection technology.
• Understanding of NJ TRANSIT Fare Policy and Ticketing.
• Must be able to work independently and in a team environment.
• Ability to make crucial decisions under pressure.
• Problem-solving and critical thinking skills.
• Project management experience preferred (e.g., ITLL, Agile, and Scrum).
• A good understanding of development practices across the development/QA disciplines/ Quality forward development practices, with automation at the forefront for continuous quality.
• Adhere to best practices for information security, including PCI, PII, and OWASP.
• Knowledge of Software Development - Involves knowing the general approach to developing software, including best practices, concepts, technology, and methodology obtained through formal training and/or work experience.
• Trello, Jira, and Footprints knowledge a plus