Sr. Technical Service and Support Specialist

Medtronic; Los Angeles (CA); Remote; USD 84,000 - 128,000; Full time

Job summary

A leading healthcare technology company is looking for a Sr. Technical Service and Support Specialist in Los Angeles. This role involves providing technical support for innovative surgical video management systems, fostering customer relationships, and ensuring satisfaction through effective service and communication. Ideal candidates have a bachelor's degree and significant experience in healthcare technical support.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Qualifications

• At least 4 years experience in healthcare technical support or 2 years with an advanced degree.

Responsibilities

• Provide remote and on-site technical support for custom computing devices.
• Maintain strong customer relationships, supporting pre-sales to post-Go live.
• Assist in deploying and maintaining Touch Surgery Enterprise.

Skills

Troubleshooting

Communication skills

Customer service

Education

Bachelor's degree

Tools

AWS

Jira

ServiceNow

ServiceMax

Job description

Sr. Technical Service and Support Specialist

Location: Los Angeles, California, United States

Work Type: Full time, Remote flexible work arrangements

Posted: Yesterday

Application Deadline: July 1, 2025

At Medtronic, you can start a career for your life and contribute to an equitable and innovative healthcare system accessible to all. Your goal will be to break down barriers and foster innovation in a more connected and solidaristic world.

A Day in the Life

We are working to improve healthcare worldwide through our Digital Technologies Business Unit, which implements AI, computer vision, and augmented reality in surgical settings. Our Touch Surgery Ecosystem provides a video management and data analytics platform for hospitals, including the DS1 computer, our first OR device, enabling secure access to surgical videos for surgeons, OR teams, and trainees.

The Sr. Technical Services and Ongoing Support Specialist (TSOS) will provide remote and on-site technical support for our custom computing devices, ensuring customer satisfaction through excellent service and communication. Responsibilities include supporting the customer journey from pre-sales to post-Go live, collaborating with internal teams, and maintaining strong customer relationships.

• Assist in deploying and maintaining Touch Surgery Enterprise
• Understand surgical video management systems deeply
• Serve as the primary contact for live customer issues
• Design and improve technical support structures
• Resolve issues promptly through remote or local support
• Support installation, maintenance, and upgrades onsite
• Build relationships with sales and implementation teams
• Provide in-house repair services
• Offer technical advice and product demonstrations
• Act as a liaison between sales and customers

Minimum Requirements

• Bachelor's degree required
• At least 4 years experience in healthcare technical support, or 2 years with an advanced degree

Preferred Skills

• Experience troubleshooting software and hardware, with knowledge of network configurations and video technologies
• Experience with cloud solutions like AWS
• Strong computer skills, including ERP, Jira, ServiceNow, or ServiceMax
• Excellent communication skills

Physical Job Requirements

These describe the general nature of the work and are not exhaustive. Reasonable accommodations will be made for persons with disabilities. Regular mobility, computer skills, and communication are necessary.

Compensation and Benefits

Salary range: $84,800 - $127,200. Eligible for incentive plans and comprehensive benefits including health, dental, vision, 401(k), paid time off, and more.

Further details are available on our careers page.

About Medtronic

We are a global leader in healthcare technology, dedicated to alleviating pain, restoring health, and extending life, with over 95,000 employees worldwide. We value diversity and inclusion and are committed to equal employment opportunities for all.