Sr. Technical Program Manager - Alexa Smart Home, Alexa Smart Home (Certifications & Developer Experience)

Amazon; Seattle (WA); On-site; USD 149,000 - 201,000; Full time

Job summary

Amazon is seeking a Senior Technical Program Manager to own the programs that keep Alexa-connected devices working at scale. You will measure device and partner quality, drive fixes across engineering, data, and partners, and build tools that help developers deliver a reliable customer experience.

In this role you’ll lead cross-functional initiatives, manage schedules, and escalate risks while balancing customer needs and business goals.

Qualifications

• 7+ years working directly with engineering teams.
• 5+ years of technical product or program management experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsibilities

• Own end-to-end program plan for Smart Home device quality and tooling.
• Drive schedule, and manage scope and risk across cross-functional workstreams.
• Drive strategic programs across quality, reliability, and tooling, and report progress.
• Lead resolution of high-severity device and integration issues end to end.
• Establish and improve program mechanisms, including status reporting and dependency tracking.

Skills

Cross-functional leadership

Program management

Release planning

Job description

Description

Millions of customers fill their homes with connected devices from hundreds of brands, and they expect every one of them to just work with Alexa. We are looking for a Senior Technical Program Manager to own the programs that keep that promise: measuring device and partner quality at scale, catching problems before customers feel them, driving the fixes across engineering, data, and partner teams, and building the tools that help developers give customers the best possible experience. If you like turning messy, cross-team problems into clear plans and shipped results, you will love this role.

Key job responsibilities

• Own the end-to-end program plan for Smart Home device quality/reliability and developer tooling, from goals and requirements through launch and ongoing operation.
• Drive schedule, and manage scope and risk across cross-functional workstreams spanning software, data engineering, and partner-facing teams, and run the operating cadence that keeps them aligned.
• Drive strategic programs across quality, reliability, and tooling, and report progress against launch commitments.
• Lead resolution of high-severity device and integration issues end to end, coordinating engineering, customer service, legal, and partner stakeholders through to a customer-safe outcome.
• Anticipate cross-team dependencies and bottlenecks, elevate crisply, and make tradeoffs that balance customer experience, business goals, and technical constraints.
• Establish and improve program mechanisms, including status reporting, dependency tracking, and go/no-go criteria, that scale as new device categories and partners come on board.
• Build and evangelize high leverage AI solutions to problems new and old.

A day in the life

You will start the day checking the health of the programs you own, unblocking dependencies with engineering and data teams, and triaging any new device or integration risks. You will align partner-facing and product teams on upcoming milestones, then run program reviews that turn complex technical status into clear decisions for leadership. You will join standups, negotiate with and support partner teams, and read out to leaders in org-wide reviews. Your narratives will keep senior stakeholders informed, drive cross-team decisions to closure, and improve the mechanisms your programs run on. Your customers rely on their connected homes working as reliably as a utility.

About The Team

Our immediate team is small with an outsize impact on the Smart Home customer experience. We are responsible for the quality of the overarching Smart Home customer experience. We measure how well devices and partners perform, find the gaps that hurt the customer experience, and drive the work to close them across Amazon and with device makers around the world. We operate like a fast-moving team inside a big company: collaborative, willing to take matters into our own hands, and focused on real customer outcomes over process. Your program work on this team directly shapes how millions of people experience their homes every day.

Basic Qualifications

• 7+ years of working directly with engineering teams experience
• 5+ years of technical product or program management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience building and evaluating system-level technical design
• Experience leading highly technical programs involving infrastructure, complex systems, systems engineering

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

Company - Amazon.com Services LLC