Sr. Technical Field Engineer - Returns Center - Upper Marlboro, MD

Target; Upper Marlboro (MD); On-site; USD 88,000 - 158,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Short/long term disability insurance

Paid holidays

Paid vacation

Job summary

Target is seeking a proactive technical leader to support distribution center production, focusing on IT systems reliability and operational performance in the Returns Center in Upper Marlboro, MD.

The role covers daily IT operations, data center management, and vendor coordination to ensure SLAs and services meet corporate standards.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong technical aptitude and skills including network, server, telephone, and desktop experience.
• Strong technical knowledge of operations hardware and applications.
• Excellent communication skills and ability to manage vendor partners.
• Strong reasoning, troubleshooting, problem solving and analytical skills.
• Ability to adjust working hours and be on-call for escalations on a 24/7 basis.
• Ability to support other sites as needed.

Responsibilities

• Overall responsibility for distribution center data center operations and IT systems functions on a daily basis.
• Manage vendor resource and workflow to ensure technology service initiatives are supported and service level agreements are met.
• Ensure distribution center data centers are maintained to predefined standards and manage all technology system infrastructure.
• Provide feedback and actions to ensure Vendor SLAs are met and onboard vendor technicians.

Skills

Network

Server

Desktop

Telephony

Vendor management

Troubleshooting

Analytical skills

Communication

Education

Bachelor's degree or equivalent experience

Job description

The pay range is $88,000.00 - $158,000.00. Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About This Opportunity

A proactive, technical leadership role supporting distribution center production, focusing on maximizing IT systems reliability and operational performance. Overall site responsibility for stability and technology services within the Returns Center in Upper Marlboro, MD.

Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals.

Daily Operations

Overall responsibility for distribution center data center operations and IT systems functions being accomplished on a daily basis. Manage vendor resource and workflow to ensure technology service initiatives are supported and service level agreements are met.

Data Center Management

Ensure the distribution center data centers are maintained to predefined standards (prototype and best practice). Manage all technology system infrastructure within the distribution center. Understands different technology system platforms, applications, hardware and infrastructure and how they interact with and impact the distribution center.

Vendor Management / Escalation

Provides appropriate feedback and takes appropriate follow up actions to ensure Vendor SLAs are met. Provides necessary training and onboarding for vendor technicians servicing the distribution center.

Requirements

Bachelor's degree or equivalent experience
Strong technical aptitude and skills including network, server, telephone, and desktop experience
Strong technical knowledge of operations hardware and applications
Excellent communication skills and ability to manage vendor partners
Strong reasoning, troubleshooting, problem solving and analytical skills
Ability to adjust working hours and be on-call for escalations on a 24/7 basis. Ability to support other sites as needed.

ADA

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Benefits Eligibility

Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_D

ADA

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to [e-mail]. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.