Sr. Technical Field Engineer - Returns Center - Upper Marlboro, MD

Relha LLC; Northern (KY); Hybrid; USD 88,000 - 158,000; Full time

Job summary

Target in Upper Marlboro, MD, seeks a Sr. Technical Field Engineer for the Returns Center to maximize IT reliability and operational performance.

You will own daily data center operations, manage vendors, and ensure SLAs are met, supporting cross-site IT infrastructure.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong technical aptitude with network, server, telephone, and desktop experience.
• Strong knowledge of operations hardware and applications.
• Excellent communication skills and ability to manage vendor partners.
• Strong reasoning, troubleshooting, problem solving and analytical skills.
• Ability to adjust working hours and be on-call for escalations 24/7 and support other sites.

Responsibilities

• Daily Operations - data center operations and IT systems functions.
• Data Center Management - maintain data centers to predefined standards and manage infrastructure.
• Vendor Management / Escalation - coordinate vendor activity and ensure SLAs are met.

Skills

Network & Server

Desktop & Telephony

Vendor management

Analytical skills

Communication skills

Education

Bachelor's degree or equivalent experience

Job description

Sr. Technical Field Engineer - Returns Center - Upper Marlboro, MD

The pay range is $88,000.00 - $158,000.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About This Opportunity

A proactive, technical leadership role supporting distribution center production, focusing on maximizing IT systems reliability and operational performance. Overall site responsibility for stability and technology services within the Returns Center in Upper Marlboro, MD.

Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals.

Daily Operations - Overall responsibility for distribution center data center operations and IT systems functions being accomplished on a daily basis. Manage vendor resource and workflow to ensure technology service initiatives are supported and service level agreements are met.

Data Center Management - Ensure the distribution center data centers are maintained to predefined standards (prototype and best practice). Manage all technology system infrastructure within the distribution center. Understands different technology system platforms, applications, hardware and infrastructure and how they interact with and impact the distribution center.

Vendor Management /Escalation - Provides appropriate feedback and takes appropriate follow up actions to ensure Vendor SLAs are met. Provides necessary training and onboarding for vendor technicians servicing the distribution center.

Requirements

Bachelor's degree or equivalent experience

Strong technical aptitude and skills including network, server, telephone, and desktop experience

Strong technical knowledge of operations hardware and applications

Excellent communication skills and ability to manage vendor partners

Strong reasoning, troubleshooting, problem solving and analytical skills

Ability to adjust working hours and be on-call for escalations on a 24/7 basis. Ability to support other sites as needed.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Benefits Eligibility

Americans with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to [e-mail]. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.