Sr. Technical Engineer

Trane Technologies; Natick (MA); Remote; USD 130,000 - 140,000; Full time

Job summary

Join Trane Technologies as a Sr. Technical Engineer and utilize your expertise in ServiceNow to improve systems for climate solutions. You'll play a crucial role in troubleshooting complex systems, developing enhancements, and mentoring other engineers in a remote working environment. Enjoy comprehensive benefits from day one, including health insurance and a generous 401K match.

Benefits

Health insurance from DAY ONE

401K match up to 8%

Tuition assistance and student debt support

Paid time off for volunteer and parental leave

Fertility coverage and adoption/surrogacy assistance

Qualifications

• 5+ years as a ServiceNow Developer/Implementation Specialist or Admin/Developer.
• Experience writing and debugging code in object-oriented languages.
• Comprehensive understanding of ITSM/ITIL and ServiceNow's CMDB.

Responsibilities

• Troubleshooting complex systems and writing/debugging code.
• Communicating with clients and documenting interactions.
• Mentoring and coaching junior technical engineers.

Skills

Exceptional Customer Service

Interpersonal Skills

JavaScript

Java

C#

Education

ServiceNow Certifications: Certified System Admin, Certified Application Developer, Certified Implementation Specialist

Tools

ServiceNow

REST/SOAP

Job description

At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What's in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Nuvolo, now part of Trane Technologies' Digital Solutions, is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise.
As Nuvolo's Sr. Technical Engineer , you will be responsible for using your ServiceNow knowledge and programming abilities to (1) Answer product/feature questions; (2) Coach, Train, and Provide guidance to Customers, Partners, and coworkers; (3) Resolve Customer & Partner issues, and (4) Solution Design, Develop & Implement Enhancement requests.
Thrive at work and at home:
· Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE !
· Family building benefits include fertility coverage and adoption/surrogacy assistance.
· 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
· Paid time off, including in support of volunteer and parental leave needs.
· Educational and training opportunities through company programs along with tuition assistance and student debt support .
· Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) !
Where is the work:
This position is remote.
What you will do:
- Troubleshooting complex technical systems and Writing, Testing and Debugging code (50%)
- Communicating with Clients on daily basis (20%)
- Documenting Client interactions, code/configuration changes, next steps (10%)
- Continually learning (10%):
- ServiceNow/Nuvolo products & features, and
- Customers' implementations of Nuvolo
- Mentoring & Coaching Jr Technical Engineers (10%)
What you will bring:
- Exceptional Customer Service and Interpersonal Skills
- 5+ years working as a ServiceNow Developer/Implementation Specialist, or
- 5+ years working as a ServiceNow Admin/Developer
- 5+ years relevant experience* writing and debugging code in an object-oriented language (JavaScript, Java, C#) in any full-stack web development framework
- Comprehensive understanding of
- Change Management (ITSM/ITIL)
- ServiceNow's CMDB Architecture
- Diagnosing Performance Issues in ServiceNow
- ServiceNow Best Practices - Scripting, Technical, etc.
- ServiceNow Certifications:
- Certified System Admin (CSA),
- Certified Application Developer (CAD), and
- Certified Implementation Specialist (CIS-x)
- Experience configuring bi-directional integrations, REST/SOAP methods/resources
- Comprehensive Knowledge and Experience in solutioning, writing, testing, and debugging code/processes for Business/Scoped Application Development, including:
- SN Core Platform Implementation & Setup
- Client-side Scripting - Client Scripts, UI Policies and UI Policy Actions; GlideForm & GlideUser APIs,
- Server-side Scripting - Business Rules, Script Includes, Script Actions, Scheduled Jobs, etc; GlideRecord, GlideSystem, & GlideDateTime APIs.
- Table/Form/List Configuration and Customizations,
- Business Rules, Client Scripts, UI Policies/UI Policy Actions, UI Actions, View Rules, Style Rules, ACLs (Access Control Lists), Data Policies, Notifications
- Securing Applications against Unauthorized Users/access from other Applications
- Users, Roles, Groups, ACLs, Domain Separation
- Application Access settings/Web-service access settings
- Importing Data
- Data Sources, Loading Data, Transform Maps, Field Mapping/Scripting, Transforming Data, Coalescing
- Inbound/Outbound Email & Notifications, Inbound Email Actions, Notification Email Scripts, Templates
- Application Properties, Categories, Strategy
- Automated Test Framework, Test, Variables, Suites, and Scheduling
- Inbound/Outbound Integrations, REST/SOAP, REST API Explorer, API Request/Response and Security, CORS rules
- Service Portal design and configuration
- UI Builder design and configuration
- Domain Separation
- Flow Designer and Graphical Workflow Editor
- Scheduled Jobs, Events, Script Actions
- Dictionary Entries, Dictionary Entry Overrides, and Attributes
- Field Reference Qualifiers, Dynamic Filter Options
- Script Includes, Extension points, Ajax Extension
- UI Pages/UI Macros
- Jelly Scripting for UI Pages/UI Macros
- XML, HTML, CSS
- SN Service Request Catalogs, Request Items and Request Workflow approvals
Compensation:
Annual base compensation: $130,000-$140,000
Additional Compensation: Total compensation for this role also will include an incentive plan.
Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges).
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.