Sr. Technical Business Analyst and Customer Product Owner-FLEX/CONTRACTOR

Toshiba Global Commerce Solutions - External; Durham (NC); On-site; USD 100,000 - 130,000; Part time

Job summary

Toshiba Global Commerce Solutions - External is looking for a Sr. Technical Business Analyst and Customer Product Owner to lead complex engagements in retail technology.

This role requires 12+ years of experience as a Technical Business Analyst and substantial expertise in Retail Point of Sale systems. The position emphasizes leadership and mentorship and requires strong analytical and problem-solving skills. The role provides an opportunity to work with diverse teams and clients.

Qualifications

• Extensive experience partnering with software development teams in complex environments.
• Demonstrated experience creating high-quality product and requirements documentation.
• Fluent in spoken and written English.

Responsibilities

• Lead complex customer engagements ensuring requirements clarity.
• Analyze client business requirements for best approaches.
• Conduct interviews and workshops to gather understanding.

Skills

Analytical skills

Problem-solving

Leadership

Collaboration

Retail POS expertise

Education

12+ years of experience as a Technical Business Analyst

10+ years in the retail industry

Job description

Sr. Technical Business Analyst and Customer Product Owner – FLEX/CONTRACTOR

6‑12 Month Flex Contractor Role. This job opening is not eligible for immigration/work visa sponsorship.

Toshiba Global Commerce Solutions is looking for a high‑level Sr. Technical Business Analyst and Customer Product Owner who will lead complex, enterprise‑scale retail technology engagements, partnering closely with clients, product, and engineering teams to translate business objectives into high‑quality, scalable solutions. The role serves as a trusted advisor, guiding requirements definition, backlog prioritization, scope management, and delivery execution while advocating for core product capabilities. The position provides leadership across projects, mentors other Business Analysts, and drives best practices within the organization, leveraging deep expertise in retail operations and Point of Sale systems to deliver measurable business value.

Responsibilities

• Lead large, complex customer engagements, ensuring that business requirements are clear and achievable, monitoring project progress, and addressing any issues that arise to deliver value to both the client and Toshiba.
• Analyze client business requirements to determine the best approach to meeting the client's needs (e.g., existing functionality, new feature).
• Advocate for product as appropriate for the given project and guide customers in their decision making.
• Conduct interviews, surveys, and workshops with clients to gather an understanding of the what and why behind their business needs.
• Define and document project scope using artifacts received from sales, the client, and workshop data, integrating core product functionality to solve business needs and reduce project scope.
• Analyze and document highly complex requirements and translate client requirements into product requirements, including unhappy path and edge cases, and consider the impact of changes on other system areas.
• Create and maintain requirements documentation that clearly and accurately conveys what is changing and why, from both client and product perspectives.
• Oversee and review work performed by BAs on their project(s), ensuring that documented requirements are fit for both the client and product.
• Become a system SME with extensive retail knowledge.
• Manage a client's backlog as a lead project BA, understanding gaps, priorities, and milestones for needed features.
• Build strong relationships and be seen as a trusted advisor to the client and project team.
• Research client questions regarding functionality using test systems, documentation, or SMEs to provide required answers.
• Support the development team during the build phase.
• Review and approve test cases and scenarios, and help with testing execution to ensure solutions meet business requirements.
• Manage scope by identifying and communicating scope changes, and conduct scope conversations with the client.
• Lead major process improvements of the BA team, defining best practices, special projects, and mentorship of other Business Analysts.
• Aid in change management of new processes and procedures within the BA or Professional Services organization.
• Up to 25% travel.

Required Qualifications

• 12+ years of experience as a Technical Business Analyst supporting enterprise‑scale solutions.
• 10+ years of experience in the retail industry.
• Extensive experience partnering with software development teams in complex, multi‑phase delivery environments.
• Exceptional analytical, problem‑solving, and critical‑thinking capabilities.
• Strong leadership, mentorship, and team collaboration skills.
• Demonstrated experience creating high‑quality product and requirements documentation.
• Self‑directed with a strong sense of ownership and accountability.
• Deep domain expertise in Retail Point of Sale (POS) systems.
• Fluent in spoken and written English.
• Proven ability to lead teams and influence outcomes without direct authority.

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.

We are committed to Diversity, Equity, and Inclusion. Our five core principles—Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement, and Culture of Transparency—guide our efforts to build a more inclusive workplace and better serve our customers.