Sr. Technical Account Manager (TAM)

Redox, Inc.; United States; Remote; USD 110,000 - 165,000; Full time

Job summary

Redox, Inc. seeks a Senior Technical Account Manager to help health systems and vendors maximize value from the Redox Engine platform. You’ll apply deep EHR integration experience, healthcare workflow knowledge, and a customer-success mindset to drive post-sales outcomes.

You will partner with enterprise customers to define success plans, manage escalations, and enable scalable integrations while staying current with product enhancements and industry trends.

Qualifications

• 5+ years of deep EHR integration and workflow knowledge.
• Experience expanding customers and building franchises.
• Understanding of HL7v2, XML, X12, APIs.
• Knowledge of healthcare workflows and customer success.
• Ability to identify new solutions, scopes, and processes for customers.
• Comfort with ambiguous and changing responsibilities and initiatives.
• Customer Success experience.

Responsibilities

• Partner with enterprise and scaling customers to execute on all post-sale functions
• Act as a trusted collaborator with the customer to deliver ideal integration outcomes
• Collaborate internally to manage customer success plans and escalations
• Maintain internal documentation relating to customers and processes
• Create collateral for customer to use at scale
• Keep up to date with product enhancements
• Monitor industry trends and how they impact our customers

Skills

EHR integration

Workflow knowledge

Customer Success experience

Account expansion

Healthcare workflows

Problem solving

Education

Tools

GSuite

Jira/Confluence

Salesforce

Catalyst

Job description

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.

At the heart of Redox’s mission is the fundamental desire to enable frictionless adoption of technology. As the health tech industry continues to develop new interoperability standards, Sr. Technical Account Managers pair with Redox customers to navigate these new standards and options for enabling better patient care. Technical Account Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach scale.

You’ll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable healthcare technology adoption. You’ll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine. You'll make a positive impact from day one as part of a collaborative and committed team, and will enjoy opportunities to grow toward your strengths and what interests you most.

• Partner with enterprise and scaling customers to execute on all post-sale functions
• Act as a trusted collaborator with the customer to deliver ideal integration outcomes
• Collaborate internally to manage customer success plans and escalations
• Maintain internal documentation relating to customers and processes
• Create collateral for customer to use at scale
• Keep up to date with product enhancements
• Monitor industry trends and how they impact our customers

• 5+ years of deep EHR integration and workflow knowledge
• Demonstrated experience with expanding customers and building franchises
• Functional understanding of data formats like HL7v2, XML, X12, APIs
• Understanding of various healthcare workflows
• Ability to proactively identify new solutions, scopes, and processes for customers
• Interest in working with ambiguous and changing responsibilities and initiatives
• Customer Success experience

• GSuite required
• Jira/Confluence
• Salesforce
• Catalyst

About Redox - Take a look here: https://youtu.be/4OjENXR6UXA

What We Do

Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.

This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.

Other Stuff About Us

Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.

Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.

Thank you for your interest in Redox!