Sr Systems Analyst

The Walt Disney Company; Anaheim (CA); On-site; USD 105,000 - 141,000; Full time

Benefits offered by this job

Health benefits

Educational opportunities

Job summary

The Walt Disney Company in California seeks a Sr. Systems Analyst to provide on-site support, training, and development for the Maximo asset management system. You will engage across the Worldwide Safety, Health, Engineering & Sourcing organizations to gather requirements and deploy solutions.

Responsibilities include leading Maximo deployment tasks, training users, mentoring analysts, and resolving issues across systems, with a flexible schedule to support deployment timelines.

Qualifications

• Proven Database experience utilizing SQL/Oracle query language, including writing complex queries.
• Self-starter with the ability to identify gaps/needs and work to improve/resolve through necessary channels.
• Understanding of business impacts and emergent issues, prioritizing risk to decrease resolution time.
• Strives to achieve high customer service satisfaction.
• Ability to complete/prioritize projects autonomously and communicate proactively to ensure leadership awareness.
• Detail-oriented with solid communication skills.
• Demonstrated partnering skills with local and distributed work teams.
• Flexibility to adapt to changing priorities in a dynamic environment.
• Provide after hours on-call support for the client group in a team rotation.
• Ability to be flexible with work schedule, including weekends and holidays.
• Comfortable with facilitating/speaking with small to large groups in meeting and training environments.
• Demonstrated problem solving skills, as well as continuous improvement process skills.
• Ability to analyze business solutions to recommend efficient technical needs.

Responsibilities

• Managing project tasks for the deployment of Maximo related application across mobile and desktop environments.
• Facilitate training for supported systems with users at all levels.
• Assist users through training and knowledge sharing to enhance understanding and capabilities.
• Communicate system impairments, outages, and resolution to the user community.
• Grow team analysts through mentorship, sharing of best practices, and documenting solutions.
• Troubleshooting general systems maintenance tasks (i.e.,creating/adjusting user accounts, PM module maintenance, Work Order tracking module, data integrity, reporting, etc.).
• Identify and seek resolution to issues at all application/network/interface/technology/database levels of supported services.
• Leverage internal system tools to enhance capabilities for users and implement requirements for requested enhancements (no-code toolsets).
• Working a variety of shifts to support deployment schedules.
• Proven ability to work independently with minimal supervision.
• Automate internal processes and increase the efficiency of recurring tasks.
• Guiding strategic initiatives for team analysts as Subject Matter Expert.

Skills

SQL/Oracle

Autonomy

Business impact

Customer service

On-call support

Public speaking

Attention to detail

Team collaboration

Adaptability

Training delivery

Problem solving

Education

Bachelor’s degree in Computer Science or related field

Tools

Maximo

Java

Python

Tableau

Snowflake

Business Objects

Oracle

Job description

About the Role & Team

If you are reading this, we can guess two things about you: You love bringing technology to people, and you want an opportunity to make magic with the Disney Experiences team.In a day at work, you may attend meetings to improve processes around the globe, troubleshoot integrations with the teams around safety systems and ride control systems, and gather requirements for new location requirements at new attractions.

As a Sr. Systems Analyst, your primaryresponsibilityis to provide on-site support, training, troubleshooting,implementationand development as related to the asset management system (Maximo). Other responsibilities will include process support for theWorldwide Safety, Health, Engineering & Sourcing (WSHES)organizationsystemsand technology.

You will report to theSrMgr-FOS System Reporting & DLR System Processes.

What You Will Do:

• Managing project tasks for the deployment of Maximo related application across mobile and desktop environments

• Facilitate training for supported systems with users at all levels

• Assistusers through training and knowledge sharing to enhance understanding and capabilities

• Communicate system impairments, outages, and resolution to the user community

• Grow team analysts through mentorship, sharing of best practices, and documenting solutions

• Troubleshooting general systems maintenance tasks (i.e.,creating/adjusting user accounts, PM module maintenance, Work Order tracking module, data integrity, reporting, etc.)

• Identifyand seek resolution to issues at all application/network/interface/technology/database levels of supported services

• Leverage internal system tools to enhance capabilities for users and implement requirements for requested enhancements (no-code toolsets)

• Working a variety of shifts to support deployment schedules

• Proven ability to work independently with minimal supervision

• Automate internal processes and increase the efficiency of recurring tasks

• Guiding strategic initiatives for team analysts as Subject Matter Expert

Required Qualifications & Skills:

• Proven Database experienceutilizingSQL/Oracle query language, including writing complex queries

• Self-starter with the ability toidentifygaps/needs and work to improve/resolve through necessary channels

• Understanding of business impacts and emergent issues, prioritizing risk to decrease resolution time

• Strives to achieve high customer service satisfaction

• Ability to complete/prioritize projects autonomously and communicate proactively to ensure leadership awareness

• Detail-oriented with solid communication skills

• Demonstrated partnering skills with local and distributed work teams

• Flexibility to adapt to changing priorities in a dynamic environment

• Provideafter hours on-callsupportfor the client group in a team rotation

• Ability to be flexible with work schedule, including weekends and holidays

• Comfortable with facilitating/speaking with small to large groups in meeting and training environments

• Demonstrated problem solving skills, as well as continuous improvement process skills

• Ability to analyze business solutions to recommend efficient technical needs

Preferred Qualifications & Skills:

• Business Objects, Snowflake, Tableau or other reporting and data management experience

• Experience in Enterprise Asset Management (particularly Maximo)

• Experience with evaluatingcode basedsolutions (Java, Python,.Net)

• 5+ years supporting technology implementations/customer support

Education:

• Bachelor’s degree in Computer Scienceor technology related field, or equivalent experience.

PreferredEducation:

• Facilities Management certifications

• ITIL Foundation certifications

• Agile project management certifications

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educationalopportunitiesand special extras that only Disney can provide. Learn more about our benefits andperksat https://jobs.disneycareers.com/benefits.

The hiring range for this position in California is $105,100.00-$140,900.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.