Sr. Business Systems Administrator

Quest Technology Management; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company focused on enhancing lives through technology seeks a Sr. Business Systems Administrator. This remote position focuses on managing and optimizing the Salesforce platform, troubleshooting issues, and enhancing user adoption and efficiency across various departments. Ideal candidates will have Salesforce experience, excellent communication skills, and a problem-solving mindset.

Qualifications

• Minimum 3 years’ experience as a Salesforce Administrator.
• Experience with user management, permission sets, profiles.
• Knowledge of Salesforce Sales Cloud, Service Cloud.

Responsibilities

• Oversee day-to-day operation and maintenance of Salesforce.
• Identify opportunities for automation and process improvements.
• Provide technical support to Salesforce users across departments.

Skills

Troubleshooting

Problem-solving

Communication

Organizational skills

Collaboration

Education

Salesforce Administrator Certification (ADM-201)

3+ years Salesforce Administration experience

Tools

Salesforce

Jira

Data Loader

RingCentral

MS Office

Job description

Who we are:

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com.

Position Summary:

The Sr. Business Systems Administrator will play a crucial role in supporting and optimizing our business operations, with a primary focus on Salesforce administration. The role will manage, optimize, and enhance our Salesforce platform. This role will be responsible for system configuration, user management, troubleshooting, reporting, and supporting various teams in leveraging Salesforce to drive efficiency and business growth.

This is a Remote/Work from Home position reporting to the Business Systems Manager.

What you will do:

• Oversee the day-to-day operation and maintenance of Salesforce.
• Develop,implementand manage Salesforce configurations, customizations, and workflows.
• Identifyopportunities for automation and process improvements within Salesforce.
• Work closely withSales, Customer Experience, Business Operations, and IT teamsto streamline workflows and improve efficiency.
• Troubleshoot and resolve any integration issues tomaintainthe integrity of our business processes.
• Administer andoptimizethe call center platform RingCentral to enhance communication efficiency.
• Provide technical support andtroubleshootissues for Salesforce users across departments.
• Develop and delivertraining materials and sessionsto enhance user adoption andproficiency.
• Work with stakeholders to understand business needs and translate them into Salesforce solutions.
• Monitor system performance and recommend improvements for scalability.
• Maintain compliance with company policies, industry regulations, and data security best practices.
• Partner with Business Operationsanalystto create andmaintaincomprehensive documentation of system configurations, processes, and integrations.
• Act as the primary point of contact for Salesforce-related inquiries and support requests.
• Collaborate with end-users to understand their issues and providetimelyresolutions.
• PartnerwithIT Operationsand developmentteamsto escalate and resolve system issues efficiently.
• Conduct QA testing for new tools and applications, ensuring they meet established standards and requirements.
• Lead User Acceptance Testing (UAT) processes tovalidatethat solutions meet user needs and businessobjectives.
• Provide detailed feedback to the development teams on any identified issues during testing.
• Work on project-based assignments, collaborating with cross-functional teams to implement Salesforce enhancements and improvements.
• Manage and prioritize Salesforce Jira tickets,ensuringtimelycompletion of assigned tickets, meetingproject deadlines.

The kind of people we look for:

• Versatile people who thrive on variety and challenge.
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Talented individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

Qualifications:

• Minimum3years’ experienceas aSalesforceAdministrator.
• Salesforce Administrator Certification (ADM-201)required
• Proven experience as a Business Systems Administrator or similar role.
• Experience withuser management, permission sets, profiles, and role hierarchy.
• Ability to troubleshoot issues andoptimizesystem performance.
• Experience withthird-party integrations and APIs.
• Knowledge ofSalesforce Sales Cloud, Service Cloud, and Experience Cloud.
• Familiarity withdata migration, import/export tools (Data Loader), and reporting tools.
• Experience working in acall center, customer service, or sales-driven organizationis a plus.
• Knowledge of quality assurance processes and experience in conducting UAT.
• Familiarity with Jira for tracking and managing tasks.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demandingtimeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, andmaintainconfidentiality.
• Proficient in MS Office,moderncommunication tools for virtual teams (i.e., MS Teams)

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