Sr. System Administrator

GRVTY; Town of Springfield (WI); On-site; USD 110,000 - 118,000; Full time

Benefits offered by this job

Health plan

HSA contribution

Paid time off

Parental leave

401k match

Training & development

Awards program

Company events

Job summary

GRVTY seeks a TS/SCI cleared Systems Administrator to join our NGA College support team in Springfield, VA. You will maintain desktop systems, provide hands-on support, and coordinate upgrades for on-site and remote users to ensure reliable operation of computer systems.

You will act as a liaison for NGA events, develop technical solutions for software and hardware configurations, and lead complex data recoveries while maintaining adherence to standards and policies.

Qualifications

• Experience with Virtual Desktop Infrastructure (VDI)
• Experience with Windows 7/10/11, Citrix, SMS, SCCM
• End-user hardware experience
• Knowledge of desktop image management
• Experience with E-mail/VOIP support
• Strong troubleshooting and communication skills

Responsibilities

• Serve as NGA College liaison for events requiring UDS IT equipment or support
• Develop technical solutions for software, hardware, configurations
• Provide troubleshooting for complex hardware/software issues
• Perform advanced OS and software installations and upgrades
• Configure and maintain networked computer systems
• Lead data backups and recovery operations
• Evaluate current systems and plan long-term strategies
• Train end-users and guide junior staff

Skills

VDI technology

Windows admin

Citrix

SMS

SCCM

End-user hardware

Desktop imaging

VOIP

TCM & monitoring

Education

BA/BS with 8 years experience

Security+ or CASP

ITIL v4 Foundations

Tools

Cisco TMS

Job description

What Impact You’ll Have

Our work depends on TS/SCI cleared Systems Administrator joining our team to Support our intelligence customer in Springfield, VA. As a System Administrator (College Desktop Support), you will be responsible for providing excellent technical support to NGA College end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.

What You’ll be Owning

• Serve as an NGA College Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support.
• Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
• Provide troubleshooting support for systems hardware and software issues that are highly complex.
• Performs advance software installations and upgrades to operating systems and layered software packages.
• Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
• Leads complex data/media recoverability following a schedule of system backups and database archive operations.
• Evaluates and assesses existing systems and plans long term strategies.
• Configure and maintain networked computer systems, including hardware, system software, and applications
• Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
• Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.
• Inventory management of UDS deployed software and end user devices
• Utilize Cisco TMS to facilitate VTC calls
• Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues
• Train end-users in the proper use of hardware and software. May training large groups of end users.
• May coach and review the work of less experienced professionals.
• May serve as a team or task leader (Not a people manager)
• May require after-hours support or weekend support for mission, program and special project support

What You Must Have

• US Citizenship and TS/SCI with ability to obtain CI Polygraph required
• 10+ years of experience
• Certifications

Security+ or CASP

ITIL v4 Foundations

Knowledge in one or more of the following areas:

• Thin Client using Virtual Desktop Infrastructure (VDI) Technology
• Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
• End User Hardware
• Thin Client, Thick Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone,
• Desktop Image Management
• Home Directory and Profile Support Services
• E-mail Support Services
• Software Support Services
• Experience and/or knowledgeable with: Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM

• Excellent troubleshooting capabilities
• Strong communication skills
• Strong work ethic and attention to detail
• Strong writing skills (consistently document work completed)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player and willing to share knowledge and learn from others to ensure team’s success
• Enthusiasm and ability to adapt to new and changing technologies

What Would be Nice to Have

• BA/BS with 8 years of experience or equivalent work experience

Pay Range:

• The pay range for this position is: $110,000 - $117,500

Virginia Pay Range

$110,000—$117,500 USD

Why Choose GRVTY

The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We’re purpose-built to tackle the most entrenched, systemic national security issues around the world.

We partner with our customers to help them overcome challenges in every corner of technology and defense—including the ones still being explored. Our growing capabilities create complementary advantages, giving on‑ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives.

At GRVTY, we believe that when our employees thrive, our company thrives. That’s why we offer a comprehensive and competitive benefits package designed to support your well‑being, growth, and work‑life balance.

• Robust health plan including medical, dental, and vision
• Health Savings Account with company contribution
• Annual Paid Time Off and Paid Holidays
• Paid Parental Leave
• 401k with generous company match
• Training and Development Opportunities
• Award Programs
• Variety of Company Sponsored Events

EEO Statement

GRVTY, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability.

Anyone requiring reasonable accommodations should email [e-mail] or call 703-544-7930 with requested details. A member of the HR team will respond to your request within 2 business days.

Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov)