Sr Svc Agent/Non-DOT

FedEx; Green Bay (WI); On-site; USD 23,000 - 33,000; Full time

Job summary

FedEx in Green Bay, Wisconsin is hiring for a station job focused on customer information, problem-resolution, and handling shipments. The role requires a high school diploma or GED and involves operating a computer terminal, lifting up to 50 lbs, and assisting with package movement. Excellent communication is essential.

Pay starts at 20.27 USD per hour, with Monday–Friday 6am–3pm shifts. This position is an Equal Opportunity Employer; accommodations are available during the application process

Qualifications

• Operate computer terminal to access customer information and process requests.
• Lift up to 50 lbs and maneuver packages of various weights with or without equipment.
• Demonstrate strong human relations and clear communication with customers.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Resolve problems and upsell FedEx services as appropriate.
• Perform administrative tasks to support station operations.

Skills

Computer terminal operation

Lifting 50 lbs

Package handling

Interpersonal skills

Education

High School Diploma/G.E.D.

Job description

Job Duties
Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. Performs other duties as assigned.

Minimum Education

High School Diploma/G.E.D.

Knowledge, Skills and Abilities

Ability to operate computer terminal. Ability to lift 50 Lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment, and/or assistance from another person. Good human relations and communications skills.

Preferred Qualifications:

Pay Transparency:

Pay: $20.27 per hour starting pay

Additional Details: Monday - Friday 6am-3pm

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)