Sr. Support Technician

Clarins USA; New York (NY); On-site; USD 74,000 - 90,000; Full time

Job summary

Join a global leader in skincare and makeup as a Sr. Support Technician in New York City. This role is pivotal in providing specialized IT support to executives and teams, ensuring seamless technology operations. You'll troubleshoot complex issues, maintain IT infrastructure, and collaborate with a diverse team to enhance network performance. With a commitment to responsible beauty and a culture of inclusivity, this innovative firm offers a dynamic work environment where your contributions will make a significant impact. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Healthcare including Medical, Dental and Vision

401k + match

Tuition Reimbursement

Gratis

Qualifications

• 5+ years of progressive IT support experience.
• Strong troubleshooting skills in Windows and macOS environments.
• Excellent communication skills for non-technical users.

Responsibilities

• Deliver high-quality IT support for executives and corporate staff.
• Troubleshoot complex technical issues in a fast-paced environment.
• Collaborate with internal teams to enhance user experience.

Skills

IT Support

Troubleshooting

Customer Service

Network Management

Video Conferencing Systems

Communication Skills

Endpoint Security

Mobile Device Management

Education

Bachelor's Degree

Tools

Microsoft 365

Zoom

Microsoft Teams

WebEx

Active Directory

Palo Alto

Job description

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d'être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Sr. Support Technician based in New York City, NY. This role requires on-site presence at our office in New York City, New York four days a week (Monday to Thursday), with availability on Fridays as needed.

The role :

You will be responsible for delivering specialized IT support to our employees, including high-level executives, corporate office staff, as well as boutique and remote teams. Your role will involve ensuring smooth technology operations for Clarins USA, managing IT infrastructure, and promptly addressing any user issues.

What you'll do :

In an environment where information and systems are critical in delivering Clarins' world-class prestige products to our clients, your skills and experience in supporting and maintaining the IT infrastructure are pivotal to fulfilling that mission. Our internal and external clients and retailers expect top-notch delivery, which requires a consistent and reliable communication ecosystem. You will be a key player, working with a collaborative and inclusive team to enhance and improve the network infrastructure that supports two main corporate locations and multiple boutiques. The role will drive efficiency and quality in infrastructure and align with local and global security to ensure the implementation of best practices.

• Provide high-quality-white glove IT support for executives, ensuring minimal downtime, flawless operation of devices, video conferencing, and collaboration tools, while maintaining professionalism, discretion, and confidentiality.
• Troubleshoot and resolve complex technical issues quickly in a fast-paced executive environment, offering hands-on support for conference room setups, presentations, and company events.
• Proactively maintain and optimize workstations, networking, and facility presentation technology, identifying IT needs and working with management to implement preventative measures.
• Collaborate with internal IT teams to improve processes, enhance user experience, implement new technologies, and contribute feedback on IT policies and infrastructure improvements.
• Uphold security and compliance by managing user access, endpoint protection, and secure remote access solutions, while fostering strong relationships through clear communication and timely solutions.

You are :

• Customer oriented, result driven, passionate about our brand and challenges, entrepreneurial mindset.
• Eager to grow in a company genuinely committed to responsible beauty.
• Able to maintain discretion and confidentiality when handling sensitive executive requests.
• Familiar with compliance frameworks and data protection policies; understand IT security best practices, including endpoint protection, encryption, and access controls.
• Familiar with mobile device management (MDM) for iOS and Android devices.
• Proficient in supporting and troubleshooting video conferencing systems (Zoom, Microsoft Teams, WebEx).

You have :

• Bachelor's degree preferred.
• Minimum 5 years of progressive experience.
• Excellent written, verbal and interpersonal communication skills, with the ability to explain technical concepts to non-technical users.
• Strong interpersonal skills, ensuring white-glove support experience for executives and key stakeholders to ensure a seamless and secure computing experience; experience providing white-glove support for VIP users, with a focus on responsiveness and discretion.
• Installation, configuration, and troubleshooting of desktops, laptops, printers, and peripherals.
• Strong troubleshooting skills for both Windows and macOS environments as well as technical, wired and wireless network issues, including executive conference room setups.
• Hands-on experience supporting Microsoft 365 applications, including Outlook, Teams, and SharePoint.
• Experience managing AV equipment, conference room technology, and executive meeting setups.
• Experience managing enterprise applications, endpoint security tools, and remote access solutions (VPN, VDI, etc.).
• Solid understanding of networking fundamentals, including TCP / IP, DHCP, DNS, and VLANs.
• Basic knowledge of firewall configurations and security best practices (Palo Alto experience is a plus).
• Experience managing user permissions and security policies within Active Directory and Microsoft 365.
• Fluency in French a plus.

We have :

• More than 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits

Salary : $74,000 - $90,000

Benefits :

• Healthcare including Medical, Dental and Vision
• 401k + match
• Gratis
• Tuition Reimbursement

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.

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