Senior Technical Service Engineer

MacDermid Enthone Industrial Solutions; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player seeks a Senior Technical Service Engineer to enhance customer interactions and provide technical support for surface finishing chemicals. This role requires a proactive individual who can establish rapport with clients and effectively address their needs. The position involves extensive travel, allowing you to work closely with diverse customers and contribute to innovative solutions in the chemical manufacturing sector. Join a team that values collaboration and offers opportunities for career growth and development in a dynamic work environment.

Benefits

401k plan with company matching

Life Insurance

Medical Insurance

9 holidays

Performance related bonus plan

Qualifications

• Good working knowledge of surface finishing chemicals required.
• Ability to troubleshoot chemical issues quickly.

Responsibilities

• Install and service proprietary industrial chemicals at customer facilities.
• Perform practical demonstrations of products at customer premises.
• Support lab techs and quality managers on a day-to-day basis.

Skills

Surface Finishing Chemicals

Communication Skills

Problem Solving

Technical Troubleshooting

Customer Service

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

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Business Unit: MEIS

Division: Industrial CORE - Business

Challenge Yourself and Impact the Future!

MacDermid Enthone Industrial Solutions operates as a business unit of Element Solutions Inc (NYSE:ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

MacDermid Enthone Industrial Solutions is a global supplier of industrial metal and plastic finishing chemistries. We primarily design and manufacture chemical systems that protect and decorate surfaces. Our high-performance functional coatings improve resistance to wear and tear, such as hard chrome plating of shock absorbers for cars or provide corrosion resistance for appliance parts. Our decorative performance coatings apply finishes for parts in various end markets such as automotive interiors or jewelry surfaces. As part of our broader sustainable solutions platform, we also provide both chemistry and equipment for turnkey wastewater treatment and recycle and reuse solutions. Our industrial customer base is highly diverse and includes customers in the following end markets: appliances and electronics equipment; automotive parts; industrial parts; plumbing goods; construction equipment and transportation equipment.

We strive to embody the five “Elements of our Culture,” our “5Cs”: Challenge, Commit, Collaborate, Choose and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders to drive financial performance and create a rewarding work environment.

Who are we looking for?

The Senior Technical Service Engineer is responsible for the installation and servicing of proprietary industrial chemicals for the surface finishing industry and related equipment at various MacDermid customer facilities. The position requires a proactive self-starter that is able to work closely and independently with customers, technical service, and sales personnel, to ensure the customer and MEIS interests are served while helping to promote MacDermid’s exclusive line of products.

What will you be doing?

• Establish rapport with customers and become a trusted resource
• Perform practical demonstrations of products at customer premises
• Will act as part of a team of 3-4 reps to assist on sales calls, train, and interact with customers and vendors
• Support lab techs and quality managers on a day-to-day basis
• Follows through on services rendered to customers in the field
• Provides assistance to customers both in person and by phone, dealing with technical and operational issues
• Extensive travel to customer or manufacturing sites required 50% or more (approximately 20+hrs on the road, on average 2/3 nights away) possibly some weekend – travel to be based on customer needs
• Person must be able to travel internationally with a passport
  
  
  

Who are You?

• Computer literate on Word, Excel, PPT, and other applications
• Excellent written and oral communication skills
• Physically able to handle 50 pounds
• Experience with surface finishing applications (preferred)
• The ideal candidate will be based in New England.
  
  
  

We understand that not all candidates may meet the requirements listed above. If you believe you have the skills and experience necessary to excel in this role, we encourage you to apply.

What competencies will you need?

• A good working knowledge of surface finishing chemicals and other related features (required)
• Must be a hands-on person with the ability to troubleshoot and resolve chemical issues quickly by working with line operators
• Must be innovative and logical in problem solving skills and able to recommend resolution to issues both internally and with customers
  
  
  

We are Offering...

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus plan. In addition, you will also receive a 401k plan with company matching, Life Insurance, and Medical Insurance as well as 9 holidays.

Career Growth - We provide a challenging but rewarding experience to our people – you will have an opportunity to learn, grow and contribute from your very first day. Our teams play an important role enabling technological breakthroughs in high growth industries around the world. We continuously invest in technologies and extensive learning and development tools which provide opportunities to challenge, develop and nurture your career.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Science, and Product Management

• Industries

  Chemical Manufacturing

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