SR Supervisor Liaison

hrone; Pontiac (MI); On-site; USD 52,000 - 75,000; Full time

Job summary

Universal Logistics is seeking a highly organized Supervisor Liaison in Lake Orion, Michigan to bridge operations leadership, drivers, customers, and support teams.

You will ensure clear communication, resolve issues, support workforce engagement, and help maintain smooth day-to-day operations, including onboarding, scheduling, and coordinating with HR and safety.

Qualifications

• Experience in transportation, logistics, operations, customer service, HR, recruiting, or supervisory roles preferred.
• Excellent communication with drivers, customers, and leadership; ability to maintain confidentiality.

Responsibilities

• Serve as primary liaison between drivers, operations leadership, and customer representatives.
• Coordinate daily communication on route changes, staffing, and updates.
• Assist with onboarding, training coordination, and employee engagement initiatives.
• Follow up on attendance, scheduling concerns, and workforce issues.
• Investigate and help resolve operational, service, and customer-related concerns.
• Maintain accurate records, reports, and operational documentation.
• Support coaching, recognition, and performance discussions as directed by leadership.
• Assist with recruiting efforts, candidate interviews, and onboarding activities when needed.
• Ensure timely communication of company policies, safety initiatives, and operational expectations.
• Collaborate with supervisors and managers to promote a positive work environment and team culture.
• Coordinate with HR, Safety, Maintenance, and Operations to address concerns.
• Support continuous improvement initiatives focused on retention, communication, and efficiency.
• Assist leadership with special projects, reporting, and customer requests.

Skills

Communication

Interpersonal skills

Relationship building

Organization

Multitasking

Problem-solving

Conflict resolution

MS Office

Education

Bachelor's degree preferred

Tools

MS Office Suite

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.

This position is based in Lake Orion, Michigan, supporting dedicated transportation operations for General Motors. We are seeking a highly organized and relationship-focused Supervisor Liaison to serve as the bridge between operations leadership, drivers, customers, and support teams. This role is responsible for ensuring clear communication, resolving operational issues, supporting workforce engagement, and helping maintain smooth day-to-day operations.

Key Responsibilities

• Serve as a primary point of contact between drivers, operations leadership, and customer representatives
• Support daily communication regarding route changes, customer requirements, staffing needs, and operational updates
• Assist with driver onboarding, training coordination, and employee engagement initiatives
• Follow up on attendance, scheduling concerns, and workforce-related issues
• Investigate and help resolve operational, service, and customer-related concerns
• Maintain accurate records, reports, and operational documentation
• Support employee coaching, recognition, and performance discussions as directed by leadership
• Assist with recruiting efforts, candidate interviews, and onboarding activities when needed
• Ensure timely communication of company policies, safety initiatives, and operational expectations
• Partner with supervisors and managers to promote a positive work environment and strong team culture
• Coordinate with HR, Safety, Maintenance, and Operations teams to address employee and operational concerns
• Support continuous improvement initiatives focused on employee retention, communication, and operational efficiency
• Assist leadership with special projects, reporting, and customer requests as needed

Qualifications

• Previous experience in transportation, logistics, operations, customer service, HR, recruiting, or supervisory roles preferred
• Strong communication and interpersonal skills
• Ability to build relationships with employees, customers, and leadership teams
• Excellent organizational and follow-up skills
• Ability to handle multiple priorities in a fast-paced environment
• Strong problem-solving and conflict-resolution abilities
• Proficiency with Microsoft Office, including Excel, Outlook, and Teams
• Ability to maintain confidentiality and handle sensitive information professionally
• Previous leadership or employee relations experience preferred
• Bachelor's degree preferred but not required