Sr Subrogation Recovery Adjuster

Crawford & Company in; Peachtree Corners (GA); On-site; USD 90,000 - 115,000; Full time

Job summary

Crawford & Company is seeking a Sr Subrogation Recovery Adjuster (Finance) to lead complex subrogation efforts for personal auto claims. The role emphasizes independent work, strong negotiation, and detailed analysis of coverage and liability to recover losses.

The candidate should bring 7+ years of subrogation or property-casualty experience, excellent communication skills, and proficiency with MS Office. This position involves handling high-exposure claims and mentoring junior staff.

Qualifications

• Bachelor's degree preferred (4-year)
• 7+ years handling personal auto claims with subrogation experience
• Ability to work independently while assimilating technical subjects
• Strong written and oral communication and negotiation skills
• Advanced analytical and problem-solving abilities with multiple priorities
• Interpersonal skills to interact with internal and external clients
• Familiarity with claims-handling procedures
• Proficient use of MS Office and PDF documents

Responsibilities

• Investigate and evaluate losses to determine potential total losses using established procedures
• Subrogate claims and advocate in arbitration forums as needed
• Communicate with customers, insureds, claimants, and attorneys to obtain or clarify information
• Provide prompt, courteous service and explain the claim handling process
• Assign claims to adjusters and manage escalation as necessary
• Attend mediations/arbitrations and mentor junior team members
• Support team manager in assignment/assessment of claims
• Perform other duties as assigned
• Remain capable of handling higher exposure claims and work with minimal supervision

Skills

Negotiation

Communication

Analytical skills

Multitasking

Independence

Presentation skills

Education

Bachelor's degree

Tools

MS Office

PDF documents

Job description

Sr Subrogation Recovery Adjuster (Finance)

• 4-year bachelor's degree preferred
• 7+ years handling personal auto claims, exhibiting property-casualty or subrogation experience
• Ability to work independently while assimilating various technical subjects..
• Strong written and oral communication, negotiation and presentation skills.
• Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects.
• Effective advanced interpersonal skills to effectively interact with all levels of internal and external clients.
• Researches, documents and recaps coverage and loss information; could include comprehensive and complex calls.
• Communicates over the phone to ensure understanding of reports and documents.
• Performs an evaluation of the loss to determine potential total losses using established procedures.
• Interprets statutes and case laws to build a strong case for coverage and liability.
• Files subrogation claims in Arbitration Forums with persuasive arguments.
• Provides prompt, friendly, courteous, accurate, and helpful service including information about the claim handling process, claim number, name of adjuster, and general questions about existing claims.
• Effectively follows appropriate process for assignment of claims to adjusters.
• Contacts customers, insureds, claimants, attorneys or others to obtain or clarify information.
• Proficient use of MS Office applications and PDF documents.
• Decisive and organized, with strong organizational skills.
• Adapts to occasional high-pressure situations.
• Familiarity with claims-handling procedures.
• Performs other various duties as assigned.
• Should be able to work independently with little to no supervision.
• Be able to handle more complex/higher exposure claims.
• Demonstrate knowledge/Ability to assist the team manager in assignment/assessment of claims.
• Provide training/mentor less experienced team members.
• Attend and handles mediation/arbitrations on other team members' cases in addition to their own.